Systems Diagnostics Engineer

Systems Diagnostics Engineer Tesla

• 3.3 Buffalo, NY Job Details Full-time $64,800
• $118,800 a year 1 day ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Bug Tracking (Quality assurance practices) Linux support Technical documentation Bug Reporting (Quality assurance practices) Troubleshooting electrical systems Remote access software Log analysis tools Networking equipment (troubleshooting support) SSH Defect tracking tools Technical writing within technology Ticketing system technical support Full Job Description What to Expect The Residential Tier 2 team utilizes critical thinking and profound product knowledge to provide best in class, engineer-level support for Tesla's solar, storage, home charging products, and energy applications (Virtual Power Plant, Vehicle to Load, Etc.

). A primary focus of this role is to provide direct and indirect support to internal technical, engineering, and field service teams via group and individual contact platforms, case management platforms and email. Concerns and projects that find their way to Tier 2 range from medium to very high complexity, and can require substantial knowledge, thought and creativity to solve. team members will identify and initiate projects to improve efficiency through the full service ops stack and supporting High Impact, highly technical workstreams like supporting deployment of assets for disaster relief, humanitarian efforts, emergency event response, containment campaigns, data analysis for campaigns. This role is for experienced engineering-minded individuals who find great satisfaction in learning and overcoming technically challenging situations. Team members will need to be able to work and focus on highly detailed problems and edge cases while simultaneously understanding the larger picture and organization's objectives. This role is responsible for making decisions in asset disposition and judgment calls to balance service ops needs, customer satisfaction, B2B relationships, and Service Engineering needs. Strong candidates for this position will not only adapt and quickly absorb a wealth of technical knowledge, but will become a subject matter expert (SME) on at least one product or category of products as well. In addition to candidates managing their own respective workload, this position will use SME-level knowledge to Collaborate on specialty technical projects with engineers, trainers, process architects and technical writers.

This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world. What You'll Do Handle complex technical support tickets, VIP escalations, and urgent requests from internal engineering teams via queue, email, and chat Become a subject matter expert (SME) on Tesla energy products (solar, Powerwall, chargers, VPP) with deep technical knowledge Perform advanced diagnostics using command line tools (Linux, SSH, VI) to troubleshoot power electronics, networking, and software issues Analyze logs, run scripts on fleet devices, and interpret electrical diagrams for PV/storage systems Collaborate with engineering teams on root cause analysis, specialty projects, and emerging issue investigations Track trends, collect data for JIRA tickets, and report findings to leadership and engineering teams Lead training sessions, provide feedback to teams, and identify gaps to improve processes and documentation What You'll Bring Bachelor's Degree in Technical/Engineering/CS field, 3+ years Tier 2/Technical Support Engineer experience, or equivalent experience Strong independent problem-solving, decision-making, and excellent written/verbal communication skills Experience with CRM, ticketing, bug-tracking systems and ability to document technical work with clarity and detail Understanding of electrical theory, AC/DC power systems, commercial metering, energy flow, power factor, and phase rotation Hands-on experience with Linux terminal, SSH, SCP, VI/VIM for remote troubleshooting and log analysis Strong TCP/IP networking knowledge with practical troubleshooting experience across complex multi-variable systems Availability for standard 6AM-6PM PST weekday shifts (electrical engineering background is a plus) Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation Associate Field Support Engineer

• $64,800
• $97,200/annual salary Field Support Engineer
• $79,200
• $118,800/annual salary + cash and stock awards + benefits for all levels Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.