SCADA Support Engineer

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

Job Description Summary:

The SCADA Support Engineer will provide Field Support for

SOLV SCADA

solutions. This role is based full-time in our office in San Diego, CA or Bend, OR. Specific location details and expectations will be discussed during the interview process.

Job Description:

• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned

Position Responsibilities and Duties:

• Technical lead for SCADA troubleshooting and diagnostics including but not limited to; plant controls, data acquisition, field level devices, and network related issues.
• Support DAS (data acquisition system) installations and retrofits on existing PV systems on an as needed basis.
• Document existing equipment and functionality as it relates to the PV plant communications network and DAS systems.
• Utilize software based diagnostic tools to aid in troubleshooting of complex plant SCADA systems.
• Maintain point of contact to SOLV Energy O&M team for SCADA technical support requests.
• Identify appropriate escalation path for problems that require SCADA engineering support.
• Coordinate with customers, vendors, and field technicians for on-site and/or remote troubleshooting and diagnostics.
• Maintain support records and maintenance activity for SCADA devices deployed in the field.
• Contribute to the design and requirements for SCADA solutions by providing voice of customer feedback.
• Develop and maintain support knowledge base for SCADA related troubleshooting and diagnostics.
• Deliver service and support to end-users using a variety of third-party software monitoring applications.
• Identify and learn appropriate software and hardware used and supported by the organization.

Objectives or Goals to

Measure Performance:

• Adherence to Company policies and procedures
• Understanding of and adherence to safety and quality procedures and practices
• Customer/Client satisfaction
• Improved personal professional growth and education
• Positive project team attitude

Minimum Skills or Experience Requirements:

• Technical or engineering degree in a related field, or verifiable applicable field experience.
• General knowledge of SCADA system design, setup, commissioning and support.
• Understanding of PV Solar Plant AC and DC electrical design and operation fundamentals.
• Experience with basic PV solar monitoring functions and designs.
• Experience in a customer support role with direct customer interaction.
• Customer escalation and conflict resolution skills desirable.
• Knowledge of Serial RS-232 / RS-485, and Ethernet TCP/IP networking a plus.
• Exc.

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