System Support Engineer

Summary We are actively seeking a Systems Support Engineer for a remote position near Alpharetta, GA. This role provides operational, software, electrical, and mechanical support for robotic systems. Responsibilities Provide remote and onsite support for software, electrical, and mechanical troubleshooting of automated systems Analyze, debug, commission, and support automation software systems based on customer requirements Perform root cause analysis for software issues, production issues, and recurring system problems Read and interpret electrical and mechanical drawings to identify and support equipment issues Develop, test, and deploy after-sales software features and assist with current and upcoming projects Manage support tickets and maintain knowledge base documentation for customer issues and resolutions Support smaller customer upgrade projects, including scheduling, communication, and deployment coordination Provide onsite and remote customer training on purchased software systems Identify and communicate revenue-generating service opportunities to management Ensure compliance with quality, health, safety, and internal process standards Participate in 24/7 on-call rotation support and escalation management Requirements Bachelor's Degree preferred in a relevant technical field 2 years of relevant experience in automation, controls, software support, or industrial systems Experience with PLC programming and automation systems such as Allen-Bradley and similar platforms Knowledge of Oracle PL/SQL, Microsoft Transact

SQL, .NET

Framework, Visual Basic, Java, OpenEdge ABL/Progress, or related programming environments Strong TCP/IP networking skills and understanding of industrial system integration with servo motors, electrical systems, and software platforms Ability to troubleshoot independently with minimal guidance and work in a fast-paced customer support environment Ability to read and understand electrical drawings, mechanical drawings, IT diagrams, and layouts Strong communication skills and ability to train customers through onsite and remote support Ability to work in an on-call rotation and travel as needed, including occasional international travel Valid passport required; French language skills are a plus #GRP2 Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.entegee.com/candidate-privacy-information-statement/ The Company will consider qualified applicants with arrest and conviction records.

Pay:

$80,000.00 - $105,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Education:

Bachelor's (Required)

Experience:

Automation systems: 2 years (Required) Software troubleshooting: 2 years (Required) Application layer programming: 2 years (Required) Customer support: 2 years (Required)

Location:

Alpharetta, GA 30004 (Preferred)

Work Location:

Hybrid remote in Alpharetta, GA 30004