Field Services Lead

Field Services Lead Path Robotics - 2.6 Columbus, OH Job Details 16 hours ago Benefits Paid parental leave Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Referral program Food provided Qualifications Employee onboarding Fabrication Spanish Customer communication Maintenance inventory management Industrial automation Robotic welding Electro-mechanical components 5 years English Industrial equipment troubleshooting Team development Electrical systems Continuous improvement Team management Engineering Technology Mentoring Vision inspection system Trade school Electrical troubleshooting Pneumatic systems Electrical maintenance Manufacturing Root cause analysis Senior level Onboarding process management Associate's degree Manufacturing company experience Communication skills Mechanical troubleshooting Associate's degree in engineering technology Full Job Description Build the Path Forward At Path Robotics, we're building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use. Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together. We are seeking an experienced and technically strong Field Services Lead to head our field technician team along with our Field Services Manager. In this role you will split your time between doing the hands-on technical work (the Player) and coaching, developing, and holding accountable the technicians around you (the Coach). You will set the technical and professional standard for the team, own the health of our customer cells in the field, and drive the continuous improvement that keeps Path's systems running at their best. What You'll Do Technical Leadership Lead complex troubleshooting and set technical standards for the team Operate, maintain, and repair multi-robotic welding systems, pneumatics, electrical/mechanical components, and automation equipment (local and customer sites) Perform preventive maintenance, validate repairs, and track cell performance and part fit-up Integrate autonomous welding cells into customer manufacturing processes; proficient in robotic kinematics, system integration, and communication protocols Operate Forge cells via command prompts and code changes; maintain deep process expertise Load and inspect welded assemblies using robotic vision systems Analyze data with a root-cause focus to reduce repeat failures; manage parts and assembly inventory Team Leadership & Coaching Build and deliver technician onboarding and a repeatable ramp program Provide daily field coaching; reinforce standard work, SOD/EOD routines, and documentation standards Hold team members accountable for performance, quality, and professionalism Identify skill gaps, build development plans, and review progress monthly Partner with operations on scheduling; improve troubleshooting consistency through playbooks and mentorship Customer & Operational Impact Serve as the trusted customer point of contact during high-pressure situations; communicate clearly on status and risks Collaborate with engineering to resolve issues and drive systemic fixes Operate specialized equipment integrated into customer manufacturing processes Adapt to evolving customer needs and rapid technology changes Willingness to travel 75%+ of the time to customer sites Who You Are 5+ years of hands-on experience with mechanical and electrical systems, preferably in manufacturing or industrial automation. Prior experience in a lead, senior, or team-lead role with demonstrated ability to develop others. Technical training, trade school certification, Associate degree in Engineering Technology, or equivalent industry experience. Deep familiarity with robotic systems, automation equipment, and troubleshooting complex electromechanical issues. Familiarity with fabrication or machine shop processes; welding experience is a strong plus (certifications not required). Comfortable working with programming languages and command-line tools. Exceptional communication skills — able to translate technical issues clearly for customers and internal stakeholders. Detail-oriented with experience handling small, fragile, or high-precision components. Fluent in English; Spanish fluency is a plus but not required. Passionate about building team capability and holding a high bar for quality. Eagerness to keep learning in a fast-moving, technology-driven environment. Why You'll Love It Here Daily free lunch to keep you fueled and connected with the team Flexible PTO so you can take the time you need, when you need it Comprehensive medical, dental, and vision coverage 6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total) 401(k) retirement plan through Empower Generous employee referral bonuses—help us grow our team! Who We Are At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact . We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours