Sr. Software Integration Engineer, Solar Software

The Software team is responsible for building solutions that allow the company to redefine manufacturing and production. We focus on implementing effective software advances, distributed fault-tolerant computing, and modern user experience to manufacturing systems. Our stack is built on top of Kubernetes, Kafka, React, Go, PostgreSQL and other related platforms. We are not stuck in legacy systems. We're looking for an integration engineer to help us successfully commission this software into the manufacturing line and business processes of the solar organization. This role will be chief problem solver working to unblock users and ensure the software is being most effective in the solar program. This will be achieved by obtaining a deep understanding of how our software platform works and how to get it to do what the end user needs. The role will involve technical problem-solving using data (we produce a lot of it), configuration of software solutions based on understanding of our platforms, as well as direct user support to answer questions. It is a mix of project and product management, solutions engineering, and support. By taking on this role, you will be central to getting both software and our manufacturing process to a mature and steady state. You will also help us shape the software product to ensure it is solving the right problems. You'll do all of this while providing open lines of communication to our end users, supporting them as they use the software. Coordinate and execute integrations of Solar Software across manufacturing lines and machines, working closely with controls, manufacturing, process and quality engineers Act as single point of contact for end users, ensure support requests are acknowledged and triaged in a timely manner, and handle line critical escalations Develop deep understanding of what our software can and cannot do, what it should and should not do, and then use this knowledge to help solve problems and answer customer questions to improve production capacity and quality Own prioritization of issues by understanding relative impact Dive deep into investigations of potential system issues, using data to arrive at logical conclusions and to convince the team what action is necessary Document issues and own solving them, then provide constructive written feedback to the core development team to improve the product Works with high integrity, follows procedures and policies with the handling of sensitive data 5+ years of working knowledge of SQL, Splunk or other data analysis/query platform Exposure to Python, Go or other software development language. Comfortable looking through code to understand what it does – no previous development experience required Demonstrated familiarity with developer tools like Git, Splunk, and Jira Must be able to understand integrated systems and their dependencies Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously Exceptional verbal and written communication skills, with the ability to clearly articulate technical problems, requirements, and solutions to engineers 25-50% travel to Asia in the first few years of this role, and fluent in Mandarin is preferred. Vendor management experience, preferred Degree in Computer Science, Engineering, Statistics, Mathematics, Physics, or a related quantitative field, or equivalent experience Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program