Customer Service Survey Specialist

Join Our Team at Avita Health System Avita Galion HospitalAvita Health System is proud to serve the communities of Crawford and Richland counties through three hospitals and numerous clinic locations. Over the past few years, weve tripled in size, now employing over 2,300 team members and more than 200 physicians and advanced practitioners. Our mission is to deliver high-quality, compassionate care to the people who depend on us.

Were currently seeking a dedicated Survey Specialist to join our Customer Service Department at our Galion location.

Position OverviewPerforms phone survey process for provider practices: interviewing, data management (collection, reporting and trending.) Performs duties connected with the Patient Choice Award and Bright Star Award (tracking and managing forms) and completes process for payroll compensation or gift disbursement. Also supports the Patient Experience Director and Customer Service Program for Avita Health Systems.

QualificationsHigh school diploma or equivalent.

Previous customer service experience. PreferredAssociate degree.

Minimum of two years of experience in a customer service role.

Why Join the Avita Health System Team?

At Avita, were committed to creating a supportive, inclusive, and empowering environment where every team member plays a vital role in delivering exceptional care to our communities. Whether you're on the front lines or behind the scenes, your work matters here.

What You Can Expect at

Avita:

A collaborative and engaged workplace cultureCompetitive wages and comprehensive benefitsGenerous paid time off (PTO) to support work-life balanceHealth, dental, and vision insurance options403(b) retirement plans with up to 4% employer matchPaid parental leavePharmacy discounts for employeesFree on-site parkingOpportunities for professional growth and internal advancementRecognition programs, including the DAISY Nursing Award for excellenceJoin a team that values your contributions and supports your career journey every step of the way.

Location:

Avita Galion Hospital Customer Service Department Avita Health System is an Equal Opportunity Employer. 8:00a - 4:30p 80 hours per pay