Test Technician III

JOB SUMMARY

The Test Technician III will provide high-level direct support to Doble Customers and clients worldwide perform testing, trouble shooting, calibration and repair in house on a variety of Doble test equipment. The successful candidate will be a highly organized, self-directed individual with elite electronic technician skills and experience. Test Technician III will interact with all levels of management, Doble customers/clients and employees throughout the organization, both domestic and international, necessitating strong communication, high technical and customer service skills. As a Test Technician III at Doble you will be providing a high level of technical service to our valued customers. You will be required to make technical and quality-related decisions on a daily basis. You will be the go-to person for specific Doble products. Further, you will communicate regularly with our customers/client and be the face of Doble for these important interactions. This position is located in our Marlborough, MA office reporting to our Customer Support Operations Manager.

ESSENTIAL JOB FUNCTIONS

Test/calibrate new production Doble test Calibrate, upgrade, test and repair both customer-owned and Doble-leased test Record all test data and failure information in the production Assist customers/client with technical telephone support including remote troubleshooting of systems in the Provide full in-house repair, test, hardware and software upgrades, and calibration services on Doble test Fulfill customer sales orders as Make recommendations to improve quality or production test methods and Use analog & digital troubleshooting techniques and equipment to troubleshoot to board or sub- assembly Related duties as assigned by the Customer Service Train and mentor less senior test

QUALIFICATIONS EDUCATION

High School, or some College (Associates Degree in Electronic/Electrical), or Electronic Technician Certificate

REQUIRED EXPERIENCE

Experience with electronic test equipment, oscilloscope, DVM, frequency counters, High degree of accuracy and attention to detail Ability to proactively communicate status & issues to internal and external customers Ability to meet critical deadlines while managing multiple priorities Must thrive in a deadline-driven, fast-paced team environment Primary point of contact for at least one Doble product line Excellent written and oral communications skill Minimum of 5 years' experience as a Customer Service Technician II or equivalent Proven high level of system test level, trouble shooting and repair of power industry test equipment

PREFERRED EXPERIENCE

(Not Required): Familiar with Microsoft Office suite, specifically Word, Excel and Outlook Ability to express ideas clearly in both written and oral communications Familiar with Navision ERP software a plus Experience with test, upgrades, trouble shooting and repair of a variety of Doble test equipment a plus Experience with nuclear industry calibration requirements for test equipment Experience with power industry high voltage test equipment a plus

PHYSICAL REQUIREMENTS

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds. Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience. Hourly Pay Range Minimum $30.59 - Midpoint $38.24 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.