Slot Machine Technician II

Slot Machine Technician II SlotCycle Las Vegas, NV Job Details Full-time $25

• $27 an hour 1 day ago Benefits 401(k) 3% Match Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Microsoft Word Computer operation Digital multimeters Troubleshooting schematics Machine repair Hardware maintenance Electronic systems troubleshooting Warehouse management system Electronics voltage testing High school diploma or GED Computer hardware Hardware support Data entry Oscilloscopes Equipment testing OEM Full Job Description Overview The Slot Machine Technician II is an intermediate-level position responsible for independent diagnostic, repair, software loading, and configuration tasks across a broad range of gaming platforms.

Technician II personnel are expected to resolve the majority of common hardware and software faults without escalation, provide technical support to Technician I personnel, and contribute consistently to production throughout benchmarks. Advancement to Technician III is based on demonstrated mastery of multiple gaming platform families, the ability to perform board-level diagnostics, software compliance management, and readiness to serve as a technical authority and mentor within the department.

MAJOR DUTIES AND RESPONSIBILITIES

Diagnostic and Fault Isolation Independently diagnose hardware and software faults across stepper reel, video reel, and multi-game platforms including Aristocrat, IGT, Bally, WMS, Konami, AGS, and Ainsworth product lines. Utilize multimeters, oscilloscopes, logic analyzers, and OEM diagnostic tools to isolate faults to the component or board level. Diagnose and resolve power supply failures, motherboard anomalies, RAM/ROM errors, communication bus failures, reel motor faults, and hopper/dispenser malfunctions. Interpret error codes, diagnostic logs, and event history within gaming operating systems to identify root cause of machine faults. Perform systematic fault tree analysis and document diagnostic procedures for recurring issues. Board-Level and Advanced Component Repair Perform PCB-level inspection and isolation of failed capacitors, relays, fuses, transistors, and integrated circuits. Replace logic boards, main game boards, communication boards, display interface cards, and sound boards across supported platforms. Perform reel harness replacement, reel mechanism alignment, and stepper motor calibration. Repair and recalibrate touchscreen assemblies, LCD/monitor assemblies, and CRT monitors where applicable. Diagnose and repair hopper assemblies, coin dispensers, and bill validators to the component level. Software Loading and Configuration Load, flash, and configure gaming software onto target platforms using OEM-sanctioned tools, USB boot drives, and proprietary loading platforms (e.g., IGT Game King loader, Aristocrat

MARK VI/VIRIDIAN

toolsets). Configure machine parameters including game themes, denomination settings, paytable configurations, and jurisdictional settings in accordance with customer purchase orders and regulatory requirements. Set, verify, and document RAM clear procedures following software installation per OEM specifications. Validate software version integrity, checksum verification, and jurisdictional approvalcompliance on all loaded machines. Ensure all EPROM/flash memory installations comply with the applicable regulatory approval documentation on file. Quality Assurance and Testing Execute comprehensive pre-shipment QA protocols: verify game play, sound, lighting, hopper pays, bill acceptance, TITO ticket issuance/redemption, and all button functionality. Perform door-open/door-close logic tests and verify all bill-to-bill, door, and logic security switches function correctly. Document all QA outcomes in the WMS system and attach technician sign-off to each unit prior to final staging. Return units failing QA back to the active repair queue with documented failure notes. Regulatory and Documentation Compliance Ensure all machines are in full regulatory compliance prior to shipment, including intact regulatory identification plates, unbroken security seals, and current jurisdictional software approvals. Maintain accurate work orders for each unit, documenting all parts replaced, software loaded, configurations made, and tests performed. Assist with preparation of Letters of Destruction, Addendums, and Internal Incident Reports when machines are withdrawn from service or regulatory incidents occur. Support compliance audits by providing accurate unit-level repair and configuration records upon request. Team Support and Mentorship Provide technical guidance and on-the-job training to Technician I personnel. Escalate complex or unresolved faults to Technician III with detailed diagnostic notes to minimize redundant diagnostic work. Assist with production scheduling and daily workflow prioritization under direction of the Technical Operations Manager.

MINIMUM QUALIFICATIONS

Education and Experience:

High School Diploma or GED required; Associate's Degree or technical certification in Electronics Technology, Computer Science, or related field preferred. Minimum 2-3 years of hands-on experience repairing gaming devices, consumer electronics, electromechanical systems, or equivalent technical field.

Technical Skills:

Proficient use of diagnostic test equipment: multimeters, oscilloscopes, and power supply testers. Working knowledge of at least two major gaming platform families (e.g., Aristocrat, IGT, Bally/WMS, Konami, AGS). Demonstrated ability to read and interpret wiring schematics, exploded parts diagrams, and OEM technical service manuals. Proficiency in gaming operating system navigation and software loading procedures for supported platforms.

Intermediate computer skills:

MS Excel, MS Word, and WMS/ERP data entry.

Physical Requirements:

Ability to lift and move up to 75 lbs unassisted; team-lift protocol required above 75 lbs. Prolonged standing, bending, kneeling, and reaching in a production/warehouse environment.

CORE JOB COMPETENCIES

Competency

• Description Productivity
• Consistently meets or exceeds production throughput targets for unit inspection, repair, software load, and QA sign-off. Contributes measurably to SlotCycle's operational output and revenue performance. Problem Solving
• Demonstrates systematic, evidence-based diagnostic reasoning. Approaches unresolved faults from multiple technical angles and documents findings thoroughly. Knows when to escalate vs. resolve independently. Technical Expertise
• Demonstrates deep, current, platform-specific knowledge of gaming hardware and software systems. Pursues continuing technical education and stays current with OEM service updates and gaming regulatory changes. Regulatory Compliance
• Understands and rigorously adheres to applicable gaming regulatory requirements. Treats compliance as non-negotiable and proactively identifies and reports potential compliance exposures. Customer Service
• Recognizes that quality of technical work directly impacts SlotCycle's customer relationships and reputation. Supports internal and external customer expectations with urgency, accuracy, and professionalism. Teamwork and Collaboration
• Works effectively within the Technical Operations team and cross
• functionally with other departments. Supports team success over individual achievement. Innovation and Improvement
• Proactively identifies inefficiencies in repair workflows, documentation processes, and QA protocols. Proposes and implements practical improvements that reduce cycle time and improve quality outcomes. Leadership
• Leads by example in safety, regulatory compliance, and technical excellence.

Develops capabilities of junior technicians and contributes to a culture of continuous improvement.

PHYSICAL / WORK ENVIRONMENT REQUIREMENTS

Work Hours:

Full-time position. Hours of operation are Monday-Friday, 7:00 AM

• 3:00 PM.

Flexibility to work outside standard hours may be required based on production demands, customer shipment deadlines, or regulatory compliance activities.

Office/facility address:

3920 W Sunset Rd, Ste. A and B, Las Vegas, NV 89118.

Physical Requirements:

Lift and move objects up to 75 lbs unassisted; team-lift protocol required above 75 lbs. Prolonged standing, bending, kneeling, squatting, and reaching on the production floor. Manual dexterity required for component-level electronic repair and fine assembly work. Visual acuity sufficient to read PCB markings, wiring diagrams, and small-format text in service manuals. Work in an open production/warehouse environment with variable temperature, elevated noise, dust, and exposure to electronic cleaning solvents.

Safety Requirements:

All team members are personally responsible for their own safety and the safety of those around them. Participate fully in all company health and safety programs; comply with all OSHA policies and procedures. Follow all lawful employer safety and health rules; wear and use required PPE as instructed. Report hazardous conditions, near-misses, and job-related injuries to management immediately. SlotCycle is an Equal Opportunity Employer and does not discriminate against applicants on the basis of any federal, state, or local protected class, including but not necessarily limited to age, race, ethnicity, gender, sexual orientation, veteran status, or disability. This position requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which SlotCycle operates. As a condition of employment, team members must obtain and maintain all required gaming work cards, submit to background investigations, and meet all standards dictated by applicable law, regulation, or contract.

Pay:

$25.00

• $27.

00 per hour

Benefits:

401(k) 401(k) 3% Match Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person