Administrative Clerk--Traffic Engineering Division

This position provides administrative and clerical support for the Traffic Engineering Division. Performs various customer service functions, answers telephones, and directs all incoming calls to the appropriate party promptly and efficiently. Responds to inquiries from the public, City Officials, or other City departments. Helps with input, tracking, and distribution of Traffic Permits (including Right-of-Way, Driveway, Oversize, and Dumpster permits). Creates, updates, and closes out SAV311 Work Orders or Rock Solid Service Requests for operational activities,i.e., traffic signals, streetlights, traffic signs, and pavement marking. Greets visitors; provides information and assistance, takes messages, and refers to appropriate personnel. Prepares and maintains files; creates forms and documents, and makes copies of documents and correspondence. Performs radio or phone dispatch duties for emergency and routine maintenance work. Performs a variety of Internet research functions and uses word processing, spreadsheets, and presentation software; produces documents and correspondence, which requires advanced word processing skills. Prepares documents, records, reports, and forms requiring knowledge of programs, policies, ordinances, codes, and procedures. Enters information into department programs and databases; updates database information; creates new spreadsheets and purges old data as appropriate. Prepares folders; maintains and coordinates departmental correspondence, program records, legal documents, etc. Photocopies documents and distributes and/or files; and requests information from other departments as necessary to complete department files or records assigned. Requires High School graduation or GED equivalent; supplemented by two (2) years of progressively responsible clerical or administrative experience in office support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additional Requirements Background investigation, including supervised drug screen, post offer/pre-employment medical screen, and verification of education, certifications, and licenses required prior to employment. Knowledge of modern office practices and procedures. Knowledge of computers and other modern office equipment. Skill in establishing priorities and organizing work. Skill in the operation of computers and other modern office equipment. Skill in public and interpersonal relations. Skill in oral and written communication.