Quality Engineer II - Customer Quality

at G&W Electric Company in Bolingbrook, Illinois, United States Job Description Quality Engineer II - Customer Quality Reporting to the Quality Manager this position develops, maintains, and improves all aspects of G&W's quality program as it relates to customer quality and management of customer issues. This includes but not limited to customer issue problem solving, root cause analysis, FMEA, NCR's, Control Plans, Value Stream Mapping and customer issue management. Additionally, this position will interface with customers, G&W management and G&W departments to drive issues and update progress. As a Quality Engineer II you will: Interface with customers and internal teams on customer quality issues from issue identification through issue closure, leveraging strong technical and communication abilities to ensure effective/timely solutions. Have the ability to analyze issues (process or product) to ensure clear understanding of issues, understand gaps, define actions, and delivery improvement leveraging 8D and other quality improvement methodologies to identify, define and solve issues. Lead cross-functional problem solving teams, conducting root cause analysis activities, and driving short-term and long-term corrective actions. Participate in engineering design reviews and providing recommendations to enhance the quality of new designs, bringing in the customer perspective including history of field failures, warranty and issues. Utilize Failure Mode and Effects Analysis (FMEA) to identify and mitigate potential failure modes in processes and products to prevent customer quality issues. Apply sound and systematic problem-solving methodologies to identify, prioritize, communicate, and resolve complex quality issues. Work with Quality & Operations, ensure containment activities are performed when non-conformances are discovered to prevent repeat issues. Report quality issues, performance metrics, and status updates to management and other department team members as needed. Additionally, communicating with engineering, suppliers, and operations regarding issues, process improvements, or other activities. Improve processes or way-of-working across the organization using a methodical approach (VSM, lean, etc.) Represent G&W quality in customer meetings and industry events - ability to prepare content and present both internally or externally. Perform other duties as assigned We are looking for someone who: Holds a Bachelor's degree in Mechanical, Materials, Chemical, Electrical, or Industrial Engineering. Has 5-8 years' experience Has strong knowledge of quality assurance methodologies, tools, and standards (e.g., ISO 9001, Six Sigma, Lean Manufacturing). Manufacturing process experience preferred Lean Six Sigma Green or Black Belt preferred. Proven experience with root cause analysis and problem-solving techniques. Excellent analytical and data interpretation skills. Proficient in using quality management software and tools. Strong communication and interpersonal skills. Ability to influence others and build teams to address issues. Ability to present information in a clear, concise, and compelling manner Ability to work independently and as part of a team. Detail-oriented with a strong focus on accuracy and quality.

Ideally you will also have:

Certification in quality engineering (e.g., CQE, Six Sigma Green Belt or Black Belt). Experience with statistical process control (SPC) and advanced quality planning (AQP). Familiarity with industry-specific quality standards and regulations Plant operations or issue resolution experience preferred Customer interface experience preferred What we offer you: Typical pay is $72,980 - 97,193 annually. Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications. This position is eligible for participation in our Quarterly Incentive Pay Program G&W Electric offers a comprehensive benefits package that includes: Medical, Dental and Vision Insurance Short and Long-Term Disability Life Insurance Health club membership program and reimbursement Employee Assistance Program Tuition Reimbursement 401 (k) Annual Profit Sharing Vacation Air-conditioned/heated state-of-the-art manufacturing facility About G&W Electric Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable... For full info follow application link. "G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. VEVRAA Federal Contractor" To view full details and how to apply, please login or create a Job Seeker account