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Quality Engineer
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Meridian Technologies
Chillicothe, IL (In Person)
$81,120 Salary, Full-Time
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Job Description
Job Title:
Quality/Test Engineer 2Location:
Onsite - Chillicothe, IL Contract duration: 12 month contract with potential to extend or convertJob Summary:
We are seeking a technically skilled engineer or technician to support product quality, troubleshooting, and customer issue resolution for complex equipment systems. This role serves as a key liaison between customers, dealers, and engineering teams, helping diagnose electrical, software, and system-related issues while driving product quality improvements. The position combines technical troubleshooting, quality analysis, and customer support in a collaborative engineering environment.Responsibilities:
- Investigate and resolve technical issues reported through customer and dealer support channels.
- Analyze diagnostic codes, machine data, and system information to identify root causes of equipment problems.
- Provide technical support related to electrical, electronic, software, and communication systems.
- Collaborate with engineering teams to develop corrective actions and long-term solutions.
- Monitor product quality trends and recommend improvements based on field feedback and data analysis.
- Develop and maintain quality control procedures, documentation, and reporting tools.
- Collect, evaluate, and report quality and reliability data.
- Support testing, validation, and evaluation of products, equipment, and systems.
- Assist with training activities related to quality processes and troubleshooting procedures.
- Participate in product investigations and occasionally support activities in manufacturing or testing environments.
- Communicate effectively with internal stakeholders, dealers, and customers to ensure timely issue resolution.
Requirements:
- 2-4 years of experience in engineering, technical support, product support, testing, quality engineering, field service, or a related technical discipline.
- Engineering degree preferred; strong technical or engineering technician backgrounds will also be considered.
- Internship experience may be counted toward overall experience requirements.
- Strong electrical troubleshooting skills.
- Experience using Microsoft Office applications.
- Ability to read and interpret technical drawings, schematics, blueprints, and engineering documentation.
- Familiarity with diagnostic tools and test equipment such as multimeters.
- Strong verbal and written communication skills.
- Self-motivated with strong analytical and problem-solving abilities.
- Ability to work effectively in a team-oriented environment.
- Oscilloscopes
- CAN Bus / J1939 communications
- Ethernet communications
- Software troubleshooting
- Hydraulic systems
- Electronic sensors, including Hall Effect sensors, pressure transducers, and angle sensors
- Knowledge of data analysis techniques and quality improvement methodologies.
- Technical writing experience.
- Experience with scripting, automation, or macros.
- Exposure to Six Sigma or continuous improvement practices. Desired Soft Skills
- Strong customer service mindset
- Clear and professional communication
- Friendly and approachable demeanor
- Empathy and patience when resolving customer issues
- Persistence and ownership in problem resolution
- Strong attention to detail
- Ability to work independently while collaborating effectively with others Screening questions: Do you now or in the future require sponsorship (e.