Triage & Root Cause Analysis Engineer- Infotainment & Connectivity Systems

Triage & Root Cause Analysis Engineer- Infotainment & Connectivity Systems at EagleTC Triage & Root Cause Analysis Engineer- Infotainment & Connectivity Systems at EagleTC in Pontiac, Michigan Posted in 4 days ago.

Type:

full-time

Job Description:

Company Description EagleTC is a global automotive partner specializing in software development, embedded testing, and consulting services to drive next-generation technology advancements. Focused on the digital cockpit, connected car systems, and EV charging solutions, EagleTC collaborates with industry leaders to deliver cutting-edge solutions. Operating on a global scale, the company refines and tests advanced software and technologies before they reach production. By enhancing collaboration among management, R D teams, and testing organizations, EagleTC plays a pivotal role in the automotive innovation ecosystem. Role Description The Triage & Root Cause Analysis Engineer owns infotainment and connectivity issue resolution from first contact through validated root cause closure. The role spans structured front-end triage, vehicle/bench reproduction, log collection and software log analysis, returned parts investigation, and corrective action enablement - operating at the center of Warranty Issue execution in both war room and hands-on engineering environments. 1. Issue Intake, Triage & Symptom Investigation

• Triage incoming issues from field reports, customer verbatims, internal fleets, and validation findings; translate symptoms into reproducible failure modes.
• Reproduce issues on production vehicles, bench, HIL/VHIL environments; validate SW level, vehicle config, and variant coding.
• Validate issue conditions, frequency, triggers, and environmental dependencies; confirm scope and severity before escalation.
• Group issues by customer symptom to identify systemic root causes; correlate warranty claims with internal fleet data to prioritize investigations. 2. Log & Data Collection / Analysis
• Capture and analyze CAN/LIN/Ethernet traces, radio and infotainment application logs, Bluetooth/Wi-Fi/cellular traces, crash logs, and boot events.
• Leverage software development knowledge to parse, interpret, and debug application-level and OS-level software logs; identify code-level failure signatures.
• Ensure traceability to SW versions, release timing, and vehicle architecture; correlate warranty claims, IDS complaints, and returned parts behavior across programs.
• Verify log integrity and completeness; ensure correct logging configurations are enabled prior to reproduction activities. 3. Returned Parts Analysis
• Lead technical analysis of returned infotainment/connectivity

ECUs:

extract logs, validate SW/config levels, perform hardware inspection and electrical validation.

• Compare failed units to known-good; coordinate supplier failure analysis; determine root cause category (HW defect, SW defect, integration/config, or environmental). 4. Structured Root Cause Identification
• Apply 8D, 5-Why, and Fault Tree methodologies; develop hypothesis-driven investigation plans and validate root cause with reproducible evidence.
• Define corrective action validation requirements; ensure closure criteria are met; identify recurrence risks pre- and post-SOP. 5. Escalation, Collaboration & Documentation
• Collaborate with Issue Resolution, Validation, Radio, Infotainment, Quality, and Supplier teams; participate in triage meetings, ride-and-drives, and investigation sessions.
• Document reproduction steps, results, and artifacts in issue tracking systems; maintain accurate issue categorization, tagging, and evidence traceability.
• Identify gaps in reproducibility, logging, or tooling and drive continuous process improvement. Qualifications
• Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or related field.
• Experience reading and analyzing embedded or automotive software logs; scripting or development background strongly preferred.
• 3+ years in automotive development, validation, triage, or vehicle-level investigation roles.
• Hands-on experience with vehicles, bench/lab environments, and infotainment/connectivity ECU diagnostics.