Engineer II, Customer Service

Engineer II, Customer Service LG Energy Solution Michigan, Inc. - 2.5 Troy, MI Job Details Full-time 12 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Statistics Customer communication Master's degree in business administration Project engineering Customer relationship building Maintaining an organized workspace Quality control statistical data analysis Handling customer inquiries R Statistical Process Control 5S Corrective and preventive actions (CAPA) Mid-level Client relationship development 3 years Quality assurance audits Analysis skills Project management Bachelor's degree Continuous improvement Master of Science Mentoring FMEA Productivity software Quality audits Data science Data collection Clean workspace maintenance Root cause analysis

PPAP OEM

Master of Business Administration Process management Communication skills Technical Proficiency Python Statistical analysis tools Full Job Description LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary:

As a Customer Service Engineer II in the Quality Department, you will support the OEM on projects involving failure investigations and root cause analysis, using appropriate investigation techniques and statistical methods.

Responsibilities:

Serve as the point of contact for customer communication for all quality-related topics Notify and coordinate process changes with customers Manage external failure costs Lead projects involving failure investigations Root cause analysis Act as a liaison between Quality, Engineering, Manufacturing, and the customer to facilitate effective problem-solving and corrective action activities Utilize statistical tools to analyze complaints and corrective actions Conduct follow-up audits to ensure corrective actions are implemented Travel to OEM, Tier 1 facilities or failed vehicle location as needed, including leading containment activities Cultivate customer relationships Conduct quarterly onsite customer visits Maintain cleanliness at the work-site in accordance with 5S3

R Standards:

Sort, Set in order, Shine, Sustain Right Location, Right Quantity, Right Container Perform other duties as assigned Mentor Engineer I level engineers as required

Qualifications:

Bachelor's Degree required, MBA or MS preferred, or equivalent, relevant experience 3-6+ years of related experience Experience in a customer-facing, project engineering, or program management-related role in a highly automated and/or Tier 1 automotive environment is ideal Experience with Product Failure Mode Analysis and Root Cause Analysis Experience in data science using statistical tools.

Skills:

Knowledge of quality-related tools (design checklist and gate check sheet, PPAP, FMEA, SPC, MSA, etc.) Data collection (Automotive Data acquisition tool, CANalyzer, over the air - i.e Amazon S3 packet) Data analytical skills (R or Python, Statistics, Palantir Foundry) Comfortable working independently and with others Results-oriented and perseverant Critical thinking and problem-solving skills Project and process management skills Strong attention to detail Good communication skills Technically proficient and motivated to continuously improve Ability to work flexible hours as needed to support customers MS Office Suite Benefits Overview 100% employer-paid Medical, Dental, and Vision premiums for you and your family 100% employer-paid disability and life insurance Employer-supported childcare/babysitting programs Generous Paid Time Off / Holidays Opportunity to grow in a diverse work environment with a global company 401k Retirement savings and planning with a generous company match LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO