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Customer Engineer (OEM Vehicle Validation & Issue Troubleshooting Specialist)

Job

Optime Tech

Columbus, OH (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Vehicle Support:
Development powertrain system support and troubleshooting including hardware, software, controls and electronic systems level troubleshooting Issue troubleshooting and resolution: Following troubleshooting trees independently where troubleshooting trees are available or using engineering judgement to diagnose issues, working with technicians to carry out investigation & resolution, tracking issues with clear documentation of outcomes and communicating plans and outcomes with engineers, techs and customers.
Validation support:
Utilize Calterm and other engineering tools to download ECM software and calibrations (in collaboration with support from Cummins Columbus team), participate and support Vehicle Validation activities - collecting data, overriding engine conditions, addressing and documenting issues with regards to validation.
Communication and documentation:
utilize both existing documentation paths for issue tracking and create new communications or documentation methods based on scope of work.
The ideal candidate will have:
Experience troubleshooting on vehicles. Those with backgrounds as a heavy duty technician or service writer/advisor would do well Proven success with technical problem solving Experience working with engines Past experience working for a corporation Ability to manage workload and prioritize tasks while maintaining effective communication and documentation