Customer Quality Engineer

Location:

Hunker, Pennsylvania, United States of America Job ID:

R0118129

Date Posted:

2026-04-20

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Quality Management Job Schedule:

Full time

Remote:

No Job Description:

The Opportunity Join Hitachi Energy as a Customer Quality Engineer and play a pivotal role in support and analysis of customer failures and identification of improvement opportunities. You will interact with all levels from senior management to the shop floor and bring the voice of the customer into the organization. You'll collaborate across teams, inspire a culture of continuous improvement, and ensure our products and processes meet the highest standards. This is your chance to make a meaningful impact on a global organization committed to sustainability and innovation. For our team, helping customers all over the world to ensure a successful transition to a de-carbonized economy, by improving the efficiency and resilience of the electrical grid, saving resources and reducing carbon emissions gives our work a powerful sense of purpose. Understanding the full potential of our technology and how it supports our customer needs is highly rewarding. In addition, by staying close to our customers and listening to their needs, we deliver products, services and solutions of the highest quality. In our organization, we take ownership in continuously improving our products and processes - inspiring us to collaborate towards making a real impact in what we do. Does this spark your interest? If you have experience in quality management, project management, product development or engineering in the high voltage sector, apply today and join our team. How You'll Make an Impact Lead root cause analysis of failures on High Voltage Products and methodical problem-solving efforts for the Non-conformances reported by internal or external customers. Coordinate customer complaints and ensure a fast and sustainable solution to customer issues. Provides reporting proactively on a regular basis to the customers and to the stakeholders about the status of the RCA, containment/correction, corrective and preventive actions Adheres to the KPIs and timelines that are defined by the Customer Care Response Process (CCRP) and ensures that the targets are met. Provides relevant data analysis to evaluate the performance of issue resolution process in terms of speed and customer satisfaction Actively participates in identifying lessons learned from customer quality incidents and non-conformance reports. Document these lessons within the data system specified by the BU QMS, including root causes, corrective and preventive actions. Provide technical support for and / or coordinate on-site investigations Identify improvements and drive the implementation, guide and instruct Operations team regarding customer's feedback and expectations on product/system/service quality by analyzing the field failures and historical events. Prepare method statements for troubleshooting cases Your Background Bachelor's degree in technical field (or associate's degree with appropriate experience) Knowledge of high voltage products or electrical power systems is desirable Background in quality function, engineering, manufacturing, product development, or project management Ability / experience communicating and resolving complex customer issues Proficiency with multiple computer systems such as MS Office, SAP, SharePoint Fluent English skills and any other language are beneficial but not required Experience in quality management and / or project management will be considered a plus Good communication and cultural sensitivity Willingness to travel if needed (max. 10%) Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.