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Sr. Quality Engineer
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Eaton Corporation
El Paso, TX (In Person)
Full-Time
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Job Description
## What you'll do: Ensure the quality and reliability of supplier products and manage warranty-related issues within the electrical sector by leading supplier assessments, driving corrective actions, resolving customer complaints, and supporting continuous improvement through audits, metrics, and cross-functional collaboration.
ESSENTIAL FUNCTIONS
- Lead and coordinate resolution of customer complaints and quality issues, including root cause analysis and corrective/preventive actions (CAPA).
- Apply structured problem-solving methodologies such as
PDCA, DMAIC, 8D, 5
Why, Fishbone diagrams, and pareto charts.- Communicate effectively with customers, providing timely updates on quality issues and ensuring customer satisfaction.
- Attend and lead customer meetings, driving problem-solving and CAPA execution.
- Review and approve quality documentation, including inspection plans, test methods, and specifications for compliance.
- Support and maintain Quality Management Systems, including ISO 9001 and Eaton Quality System (EQMS).
- Conduct internal audits, evaluating processes and systems to ensure compliance and continuous improvement.
- Manage product quality, implement quality plans, and lead improvement projects.
- Prepare and analyze quality reports to identify problem areas and drive corrective actions.
- Develop and maintain technical documentation, such as procedures and specifications.
Qualifications:
Education and Minimum Experience Requirements:
- Bachelor's degree in Engineering or related field from an accredited institution required.
- Minimum five (5) years quality experience in manufacturing environment.
- Verbal and written communication skills in English and Spanish required
- Must be able to work in the United States without corporate sponsorship now and within the future
- No relocation benefit is being offered for this position.
Preferred Qualifications:
- Prior supervisory experience preferred
Position Success Criteria:
- Proven ability to solve problems utilizing common problem-solving methodologies/tools such as
PDCA, DMAIC, 8D, 5
Why, Fishbone diagrams, is/is not tables, pareto charts, control charts, etc.- Lead timely customer updates regarding the status of quality issues and requests, ensuring clear communication and sustained customer satisfaction
- Coordinate resolution of customer complaints, quality alerts, and external escapes, including root cause analysis and CAPA effectiveness.
- Attend customer meetings and lead problem-solving or CAPA execution to drive improvement.
- Review and approve quality documents - Inspection plans, test methods, and specifications—to ensure customer compliance
- Quality Management System and Six Sigma knowledge
- Training and experience with quality assurance concepts, Error Proofing, Problem Solving, MSA's, Capability Studies, PFMEA's, Control Plans, ISO 9001, dimensional analysis, auditing and Supplier Quality Management.
- Proven ability to write technical documents such as procedures and specifications
- ISO9001 or TS16949 Experience Support deployment of Eaton Quality System (EQMS)/ISO9001
- Lead internal systems audits by performing regular process and systems evaluations.
- Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work.