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Customer Quality Engineer

Job

Luxor Staffing

Fort Worth, TX (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/13/2026

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Job Description

Customer Quality Engineer Luxor Staffing - 3.8 Fort Worth, TX Job Details Full-time 14 hours ago Benefits Benefits from day one Qualifications Quality engineering Data-driven problem-solving Full Job Description Luxor Staffing is hiring a Customer Quality Engineer. Weekly pay, possible overtime, incentive and bonus programs, optional direct deposit, benefits from day 1 on the job and much more! Pay is based on experience and will be discussed during the interview process.
Key Responsibilities:
Writing technical papers which include Factory Acceptance Test, Hardware Acceptance Test and other quality protocols as required by the customer. Act as the main point of contact for customer quality-related inquiries and concerns. Lead investigations into customer complaints, non-conformances, and warranty issues. Coordinate and execute root cause analysis (e.g., 5 Whys, Fishbone, DMAIC) and develop effective corrective and preventive actions (CAPA). Prepare and submit customer-required documentation such as 8D reports and quality alerts. Monitor and report on customer satisfaction metrics, including scorecards and audit results. Collaborate with internal teams (Engineering, Manufacturing, Supply Chain) to resolve quality issues and improve product performance. Support customer audits and visits, ensuring compliance with quality standards and expectations. Drive continuous improvement initiatives to enhance product quality and reduce defects. Maintain accurate records of customer interactions, complaints, and resolutions. Ensure compliance with ISO standards and other applicable regulations Qualifications Bachelor's degree in Engineering, Quality Management, or a related field; advanced certifications in quality systems are preferred. Proven experience working within manufacturing environments adhering to
ISO 13485, ISO 9001, FDA
regulations, HACCP, CGMP, or similar standards. Strong knowledge of quality audits, inspection techniques, and quality control methodologies. Familiarity with quality management software and tools for data analysis and reporting. Excellent analytical skills with the ability to interpret complex data sets and identify root causes. Effective project management skills with a proactive approach to problem-solving. #
MEC Job Type:
Full-time Work Location:
In person