Event and Opertations Manager

Event and Opertations Manager Salt +Stone Somerville, MA Job Details Full-time $26 - $28 an hour 1 hour ago Qualifications Event coordination ServSafe Event planning Choking emergency response Administrative experience Team management Cross-functional communication Food service management Hospitality management Full Job Description Job Summary About the Role Following a period of renovation, Salt + Stone is preparing for our grand reopening in Assembly Row . We are currently seeking a professional and proactive Event & Operations Manager to join our leadership team. This is a dynamic, hybrid position designed for a leader who balances administrative precision with operational excellence. We are looking for someone who excels at managing private events from the initial proposal to final execution, while also maintaining a strong presence on the floor to support daily service. You will serve as the primary liaison between our corporate clients and our internal operations, ensuring a consistent 5-star experience for every guest.

Duties Event Lifecycle Management:

Oversee all private events from the initial inquiry and proposal through to post-event follow-up.

Operational Coordination:

Serve as the logistical lead between the kitchen, bar, and host teams to ensure every event is executed seamlessly.

Business Development:

Build and nurture strong relationships with local corporate partners and community neighbors to drive recurring event opportunities.

Administrative Oversight:

Maintain the "Upcoming Events" sheet in Drive weekly to support accurate financial planning and forecasting. Operational Leadership (Floor Support):

Service Excellence:

Supervise daily floor operations, adjusting floor plans in real-time based on reservations and team performance.

Team Development:

Mentor servers and hosts on menu knowledge, allergens, wine pairings, and our specific hospitality standards.

Guest Experience:

Monitor guest satisfaction to maintain our 4.6+ rating goals and identify opportunities to enhance beverage and dessert sales.

Shift Management:

Handle guest feedback and operational incidents with professionalism, reporting directly to the General Manager and ensuring daily shift reports are completed consistent

Experience Proven Experience:

A minimum of 4 years of verifiable experience in leadership roles within the hospitality sector, with a strong focus on event coordination and high-volume operations.

Technical Proficiency:

Hands-on experience managing industry platforms including TripleSeat for events, OpenTable for reservations, and Toast for POS and reporting.

Effective Communication:

The ability to communicate clearly and professionally with everyone from corporate executives to our back-of-house team.

A Collaborative Mindset:

A proactive, "team-first" attitude with a willingness to jump in and support the staff wherever needed.

Detail-Oriented:

Strong organizational habits, particularly regarding reporting and administrative deadlines.

Pay:

$26.00 - $28.00 per hour

Work Location:

In person