Event Ticketing Representative

Rockport Music 16 Main Street Rockport, MA 01966

Date Posted:

May 05, 2026

Region:

Eastern Massachusetts Category:

Retail/Sales/Waitstaff Type:

Part-Time

Event Ticketing Representative Description:

Rockport Music, home of the Shalin Liu Performance Center, is seeking a Will Call Associate. Working closely with the Patron Experience Manager and front-of-house staff, this position serves as a key, event-facing point of contact for patrons attending performances. The primary responsibility of this role is to provide efficient, courteous, and accurate ticket distribution and customer service at will call during performances and events. This position focuses on event execution, ensuring a smooth and weing experience for patrons picking up or resolving ticketing needs on-site. Responsibilities Distribute will call tickets to patrons at performances, ensuring accuracy and efficiency. Re tickets and assist with last-minute ticket needs during events. Provide high-quality customer service in person, including resolving ticketing issues and patron concerns at will call. Manage will call setup and breakdown for each event, includinganizing tickets alphabetically and maintaining a clean, functional workspace. Coordinate with box office and front-of-house staff to ensure accurate and up-to-date event information. Assist with scanning or directing patrons as needed to support event flow. Troubleshoot ticketing issues in real time, escalating to management when necessary. Maintain familiarity with event details, seating policies, and venue procedures to assist patrons effectively. Work scheduled performances, including weeknights, and weekends as needed.

Qualifications:

The ideal candidate will have strong customer service skills and the ability to work efficiently in a fast-paced, event-driven environment. Comfort with ticketing systems (preferably Tessitura or other ticketing CRM) and basicputer skills are preferred. Stronganizational skills, attention to detail, and the ability to remain calm under pressure are essential. Candidates must be reliable, team-oriented, and capable of handling patron interactions with professionalism and courtesy. Experience 1-2 years of customer service experience required; prior ticketing, box office, or live event experience preferred.