Facility Support Assistant

POSITION DESCRIPTION

The Facility Support Assistant provides support to the Certified Nurse Assistants and other facility staff. This role Reports to the Director of Staff Development or Charge Nurse

QUALIFICATIONS

Must possess a sincere desire to serve the ill, aged and infirm. Ability to read, write and speak the English language. Possess the ability to deal tactfully and work harmoniously with personnel, residents, family members, visitors, and the public. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level, they are currently functioning. Must be in good general health and demonstrate emotional stability. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.

GENERAL DUTIES AND RESPONSIBILITIES

Perform all duties as assigned and in accordance with facility's established policies and procedures and safety rules and regulations. Make resident rounds at the beginning of each shift and every two hours thereafter Apply resident identification bands Make beds (unoccupied), clean bedside and over bed tables. Serve drinking water as required. Assure that the water pitchers are cleaned, filled with fresh drinking water and within the resident's reach. Pass water pitcher as per established policy and procedure. Assist in passing trays to residents for meals. Serve nourishment in accordance with established facility procedures. Assure that resident's food is accessible and self-help devices are available as needed. Assist with bedside activities such as: puzzles, coloring, games, cell phone, iPad, computer usage, connecting to internet, connecting to families and friends. Assure that the nurse's call system is always attached to the bed and within easy reach when residents are bedfast. Answer residents' call lights promptly. Organize resident rooms, closets Assist with completing resident personal property inventory sheets upon admission and discharge Assist with labeling hygiene supplies (water pitcher, wash basin, etc) Assist with answering phones at nursing station following appropriate phone etiquette. Attend in-service educational programs, on the job training programs and meetings as directed. Other related duties may become necessary or as directed by the Charge Nurse, RN Supervisor, Director of Nurses, or Administrator.

CONSUMER SERVICE

Presents professional image to consumers through dress, behavior and speech. Adheres to Company Standards for resolving consumer concerns. Ensures that all consumer/resident rights are protected.