Family Advocate Coordinator

Careers by Empowering Futures, Building Communities Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues. Our Organizational Culture At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. Position Summary The Family Advocate Coordinator plays a vital role in supervising Family Advocates, coordinating family support programs, and providing case management services. This on-site position at the Family Resource Center emphasizes family engagement, outreach, and collaboration with community partners and HOPESF sites at Alice Griffith, Sunnydale, and Huntersview to promote inclusion and cohesion. The primary goal is to engage families with services that enhance safety, stability, and well-being while supporting Family Advocates in delivering high-quality family support. Flexibility is required, as this position includes regular Monday-Friday hours with occasional nights and weekends. Job Responsibilities Supervision & Support Supervise and support Family Advocates to ensure consistent, high-quality service delivery. Support Family Advocates in data collection, entry, and reporting requirements. Provide coverage during staff absences to ensure continuity of client care. Program Management & Coordination Coordinate and manage program offerings that enhance family engagement and well-being. Oversee incoming referrals and client intakes for the FRC, ensuring seamless service connections. Conduct outreach and recruitment activities to increase program visibility and participation. Case Management Provide trauma-informed case management, including formal intake assessments, treatment plans, service recommendations, and post-service evaluations. Maintain an active caseload of 15-20 clients, ensuring timely and effective case management. Ensure accurate and timely completion of client records and case documentation. Data Management & Compliance Oversee the collection of client pre- and post-service surveys, ensuring data accuracy and compliance. Conduct regular audits of client files and program data to ensure compliance with funding guidelines. Client Support & Engagement Facilitate support groups, workshops, and events promoting self-sufficiency, well-being, and family stability. Collaborate with Family Advocates and external partners to deliver coordinated responses for family needs. Partnerships & Community Engagement Maintain professional relationships with collaborative partners and community organizations. Safety & Confidentiality Demonstrate conflict resolution and de-escalation skills to ensure safety in volatile situations. Comply with confidentiality policies and maintain client data security. Work Environment & Physical Demands This role operates in a dynamic, community-focused environment, requiring on-site presence at the Family Resource Center and frequent interactions with families, staff, and community partners. Occasional nights and weekends may be needed to meet program demands, with physical requirements including regular sitting, standing, walking, occasional lifting of up to 25 pounds, and participation in community outreach and off-site meetings. Disclaimers Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. Salary Description This is a non-exempt position offering a competitive hourly wage of $30.00 to $35.00, aligned with industry benchmarks and contingent on grant funding approval. Qualifications 3+ years of experience working with underserved, high-risk, and isolated populations to include experience in direct client services and community engagement. At least two years of supervisory experience. Knowledge of San Francisco community resources. Excellent punctuality, consistency, cooperation, and teamwork skills. Demonstrated ability to handle volatile situations with effective conflict resolution and de-escalation techniques. Preferred Qualifications Group facilitation experience. Experience in trauma-informed care and family-centered practices. Familiarity with data collection, reporting, and compliance with funder guidelines.