Family Services Supervisor I

DIVISION

Court Support Services

CLASS DEFINITION

This class is accountable for supervising the staff and operations of a large family services office location or supervising a small office.

GUIDELINES FOR CLASS USE

Assignment of Family Services Supervisors to large or small office designations will be determined by the Guidelines for Classification Use promulgated by the Supreme Court.

SUPERVISION RECEIVED

Receives general direction from a Family Services Supervisor II or other employee of higher grade.

SUPERVISION EXERCISED

Supervises Family Services staff as assigned.

EXAMPLES OF DUTIES

Assists the Family Services Supervisor II or, within a small office, plans office workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains office procedures; assists with providing staff training and assistance; conducts performance evaluations; acts as liaison with other operating units, agencies, and outside officials regarding office policies and procedures; may make recommendations on policies or standards; prepares reports and correspondence; represents the Division in court proceedings; reviews and approves contents and recommendations of reports prior to submission to the court; may review and respond to complaints involving staff performance or office procedures and policies; may maintain a caseload of direct services to the court and the public; may testify regarding case studies and provide other direct services as necessary; may assist with overseeing the maintenance of facilities and office equipment; performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED

KNOWLEDGE, SKILL

AND ABILITY

Considerable knowledge of complex family and interpersonal dynamics involved in divorce and family violence situations; considerable knowledge of a variety of dispute resolution mechanisms; considerable knowledge of the various legal and financial elements affecting the economics of divorce, including tax consequences, valuation of pensions, businesses, and evaluation of assets; considerable knowledge of the social, cultural, educational, economic, psychological, and legal issues influencing the attitudes and behaviors of clients and their families; considerable knowledge of child development and the impact of divorce on children; considerable knowledge of relevant state and federal laws; considerable knowledge and skills necessary to obtain the confidence of judges and attorneys to effectively negotiate complex issues between opposing attorneys in divorce cases; considerable knowledge of relevant agency policies and procedures; considerable interpersonal skills; considerable oral and written communication skills; considerable interviewing and counseling skills; computer skills; considerable ability to objectively analyze highly conflicted and/or violent situations and the ability to utilize logical, defensible judgment in recommending appropriate solutions or dispositional options; considerable ability to relate to different cultural and economic backgrounds; supervisory ability.

EXPERIENCE AND TRAINING

General Experience:

A Bachelor's degree and five years of experience providing family and marital counseling, mediation, and dispute resolution services.

Special Experience:

Two years of the General Experience must have been at or above the level of Family Relations Counselor II.

Substitutions Allowed:

A Master's degree in the social sciences or a related field may be substituted for one year of the General Experience.

SPECIAL REQUIREMENT

Incumbents may be required to travel in the course of their daily work.

WORKING CONDITIONS

Incumbents may be exposed to some risk of injury from assaultive/abusive clients.