Field Operations Support Seasonal

We are looking for a reliable, organized, and hands-on Field Operations Support Specialist to assist with day-to-day property operations and guest support across our Smoky Mountains portfolio. This role is ideal for someone who enjoys being in the field, solving problems, and helping keep properties guest-ready. You will support Property Care Directors, housekeeping, maintenance, and guest services by handling light operational tasks, supply deliveries, and simple in-stay guest issues. What You'll Do Supply and Laundry Support

• Deliver linens, towels, and supplies to vacation rental properties.
• Replenish in-home inventory such as paper goods, amenities, and owner supplies.
• Assist with laundry and supply distribution as needed. Guest Experience and Property Support
• Assist with special guest experience setups (birthdays, anniversaries, welcome packages).
• Support cabin inspections and quality control checks.
• Help with common guest check-in and in-stay issues that do not require full maintenance or housekeeping. Light Maintenance Tasks
• Change batteries in locks, thermostats, remotes, and smoke detectors.
• Perform basic hot tub troubleshooting (resets, water level checks, breaker checks).
• Replace air filters and complete other basic property upkeep tasks.
• Report larger maintenance issues to the maintenance team or Property Care Directors. Light Housekeeping Support
• Deliver fresh bedding and towels during guest stays or between turns.
• Perform light vacuuming, trash removal, surface touch-ups, and linen swaps.
• This role does not perform full or deep cleans. Documentation and Ticket Updates
• Update maintenance and housekeeping tickets when dispatched to an issue.
• Add clear notes, photos, and status updates so dispatch and guest services teams can communicate accurately with guests and owners.
• Prioritize tasks based on urgency, safety, and guest impact. What We're Looking For
• Organized, reliable, and able to prioritize tasks based on urgency.
• Comfortable performing light maintenance and basic troubleshooting.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks in a field-based role.
• Reliable transportation and ability to travel between properties locally.
• Comfortable using a smartphone and basic apps (Google Workspace, Slack, property management tools).
• Experience in hospitality, housekeeping, maintenance, or property management is a plus but not required. Physical Requirements
• Ability to lift up to 50 pounds (linens, supplies, equipment).
• Ability to walk, climb stairs, bend, and stand for extended periods.
• Ability to drive between multiple properties during your shift. Schedule and Hours
• Days
• Additional hours available during peak season and high-demand periods.

Equal Opportunity Employer Statement Casago Smoky Mountains is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Pay:

$15.00

• $17.00 per hour Expected hours: 35.0
• 40.

0 per week

Work Location:

In person