Field Service Engineer

Job Title:

Field Service Engineer II Job Description As a Field Service Engineer II, you will be the technical presence at customer sites, responsible for the installation, calibration, preventive maintenance, troubleshooting, and repair of precision vacuum platforms like Spector IBD and related ion beam systems. These systems feature ion sources, optical monitoring systems, cryogenic and turbo-molecular pumps, and sophisticated process control software. You will diagnose problems, implement fixes, and bring systems back to production readiness, often while the customer's manufacturing team awaits your solution. Responsibilities Install, upgrade, calibrate, and qualify ion beam systems at customer sites, managing the process from equipment delivery through acceptance testing to ensure systems meet performance specifications and customer production requirements. Diagnose and resolve complex system issues across mechanical, electrical, vacuum, and software subsystems using structured troubleshooting to identify root causes and implement lasting corrective actions. Perform preventive maintenance in accordance with established protocols, documenting system condition, component wear, and emerging risks to minimize unplanned downtime. Act as the on-site technical lead for assigned customers, managing field activities, communicating status clearly, and prioritizing workstreams in real-time based on operational impact. Maintain detailed service documentation for every engagement, including diagnostics, root cause findings, actions taken, and parts utilized, providing critical data to improve system reliability across the installed base. Build strong, trust-based relationships with customer engineering and maintenance teams, becoming a go-to resource through technical expertise, reliability, and responsiveness. Provide technical guidance and mentorship to customer technicians and junior field service engineers, enhancing overall capability and consistency in system support. Essential Skills 2+ years of experience as a Field Service Engineer. Bachelor's Degree in Engineering, Engineering Technology, or equivalent hands-on experience, including military technical training. Knowledge of vacuum systems, electromechanical troubleshooting, root cause analysis, and semiconductor safety. Proficiency in electrical, mechanical, electronics, repair, customer service, preventive maintenance, and using hand tools. Additional Skills & Qualifications Experience with calibration, installation assembly, and troubleshooting of vacuum platforms and turbo-molecular pumps. Work Environment You will have the opportunity to work on AOI products and help get their facility up to speed. The role includes traveling between sites and participating in live installations to gain hands-on experience. Training will take place at the factory locations in New Jersey or Beverly, MA, where some of the machines are being built. The role offers flexibility and opportunities for growth in a dynamic environment. Job Type & Location This is a Permanent position based out of Sugar Land, TX. Pay and Benefits The pay range for this position is $60000.00 - $83000.00/yr. Medical, Dental, and Vision Employee Stock Purchase Plan (ESPP) 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel Assistance Workplace Type This is a fully onsite position in Sugar Land,TX. Application Deadline This position is anticipated to close on Jun 5, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.