Field Services - Maintenance Technician (Full-Time)

Role Overview As a Field Services Technician, you are more than just a repair expert; you are the primary representative of the Twiddy brand in the field. You are relied upon as a technical authority to diagnose complex problems, perform critical tests, and execute the repairs, replacements, or recommendations necessary for homeowners properties.

Key Responsibilities Operational Excellence:

Respond promptly and positively to maintenance work orders (verbal, written, or electronic) to provide effective solutions.

Workflow Management:

Complete tasks assigned by dispatchers in a timely, professional, and efficient manner.

Preventive Care:

Perform regular, proactive maintenance to prevent future issues and preserve property value.

Fleet & Tool Stewardship:

Maintain full responsibility for your assigned service vehicle (as applicable) and ensure it is clean, orderly, and fully stocked with necessary tools and equipment.

Compliance & Safety:

Notify your supervisor regarding routine vehicle service, safety inspections, or mechanical issues.

Core Skills & Qualifications Licensing:

Must possess and maintain a valid North Carolina Driver s License with a clean driving record to perform daily duties.

Technical Proficiency:

Expert use of a variety of hand and power tools, diagnostic devices, and material handling equipment.

Digital Fluency:

Skilled in utilizing smartphone and tablet applications to manage email, texts, and work orders via our dispatch system.

Communication:

Ability to communicate clearly and professionally, both verbally and in writing, with owners, guests, and office staff.

Adaptability:

Proven ability to multitask and manage changing priorities in a fast-paced environment.

Physical Requirements:

Ability to routinely lift and carry up to 50 pounds

Schedule:

DAYS OFF

TBD, Two consecutive weekdays. Working weekends and after-hours coverage are required.