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Job Description
Overview Part Time Weekend Switch Board Operator•
Hybrid/Remote Position Highlights :
Part Time Hours:
12 Hour Shifts•Saturday AND Sunday 8:00am•8:30pm Training ONSITE at Corporate Office in Downers Grove for 4+ weeks Remote offered after completion of training program which commpletion will be based on performance. Training will be conducted during the week Monday•
Friday Benefits:
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. $2,625 Tuition Reimbursement per year. Immediate 401(k) match. 16 hours paid volunteer time off. A culture committed to community engagement and social impact. Qualifications Education High School diploma or GED required Excellent communication and organization skills Previous call center and/or medical scheduling experience preferred Knowledge of healthcare terminology a plus Basic computer program and keyboard typing knowledge
KNOWLEDGE SKILLS AND ABILITIES
Excellent verbal and written communication Active listener•analyze patient needs and give high priority to their satisfaction Effective in identifying , analyzing and solving problems Proven ability to multitask and prioritize daily work in a fast paced contact center environment Proficient with using multiple computer programs and applications simultaneously Team oriented Ability to handle difficult customer interactions Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment. The compensation for this role includes a base pay range of $18•$22, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. Responsibilities The Switchboard Operator is responsible for answering phones, directing calls, contacting providers, and handling basic patient scheduling questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General Call Center Responsibilities Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.) Follow HIPAA policy and procedures Understand and support the department policies and procedures Paging Paging of clinical staff Follow paging protocols Scheduling Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login Verifying and cancelling appointments Escalation of clinical patient inquires when necessary to appropriate physician site/department Patient Information Collect payment/patient balances Let's start with what matters. People. Purpose. Care. At the South Bend Clinic, we believe healthcare works best when it's personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you're caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at SBC isn't about chasing what's next for its own sake. It's about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you're looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you'll find your place at the South Bend Clinic. Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.
