Accounts Receivable Supervisor

The accounts receivable supervisor is responsible for ensuring that the AR associates are providing accurate, timely, and professional service. Responsible for the supervision of the team, PTO review and approval and ensure there is sufficient coverage. Ensures that there is timely response and resolution to request, questions and/or concerns; also responsible for keeping their supervisor informed of potential issues and/or changes. As a team member of

KW PROPERTY MANAGEMENT

& CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. As a key associate of the Accounts Receivable Department, it is imperative to provide a professional and competent image: providing friendly and professional customer service is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management and good interpersonal skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service & Research
• Ensure that the telephone is answered courteously and professionally, and messages are responded to timely.
• Assist and ensure that all e-mails are responded to in a timely manner, including the AR inbox
• Assist and ensure that the team assist residents, property managers, district managers, and accountants with questions related to accounts receivable.
• Research ledgers & provide feedback or resolution in a timely manner.
• Update resident information from required documentation.
• Process coupons and statements for both developer and non-developer units
• Process and ensure that budgets and statements are processed in accordance with established timelines.
• Ensure customer payments for assigned properties are applied timely (lockbox, checks, wires, etc)
• Ensure credit card payments and credits are recorded timely.
• Ensure returned items are recorded and processed in a timely manner
• Process adjustments to resident accounts maintenance, special assessments, parking, late fees, finance, and interest charges.
• Adhere to the processes established for write-off & submission of outstanding receivables to 3rd party collection agencies as required.
• Copying, filing, & scanning documentation as required
• Special projects as instructed and other duties as assigned
• Supervisory, Leadership skills, independent thinker
• Strong Interpersonal and Communication Skills
• Strong software skills
• Problem Solving/Analysis
• Time Management
• Customer/Client Focus This job operates in a clerical, office setting.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This is a full-time, non-exempt, position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. This schedule may change to accommodate the business needs of the company. Some travel may be required for this position. 1 to 3 years of customer service experience in related field. Working knowledge of computer and associated programs. Ability to multi-task, set and manage priorities. Excellent communication and listening skills to interact with a diverse and multi culture population. Keyboarding ability with accuracy at 45-50 words a minute Must function in team environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bachelors or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.