Managing Director - Order to Cash

Robert Half is currently recruiting for an experienced Order to Cash leader to guide billing, accounts receivable, and commercial collections operations for our client in Knoxville, Tennessee. This role will oversee performance, strengthen reporting visibility, and refine processes that support accurate invoicing and timely cash flow. The ideal candidate brings strong analytical capability, leadership experience, and a hands-on approach to improving controls, team execution, and operational consistency.

Responsibilities:

• Direct day-to-day order to cash activities, including billing, receivables management, collections follow-up, and issue resolution across the function.
• Lead the review of aging trends and collection performance to identify risks, prioritize actions, and improve cash conversion outcomes.
• Develop and monitor key performance indicators that measure team productivity, billing accuracy, dispute resolution, and collection effectiveness.
• Partner with internal stakeholders to streamline workflows, strengthen process controls, and implement practical improvements across the department.
• Establish, maintain, and update standard operating procedures to support consistency, compliance, and scalable team operations.
• Use systems such as TMW, Workday, and Microsoft Excel to analyze financial activity, manage reporting, and support operational decision-making.
• Oversee complex calculations related to billing and account balances, ensuring accuracy in invoicing, adjustments, and account reconciliation.
• Coach and support team members while promoting accountability, service quality, and continuous improvement within the order to cash organization.

The position will require a bachelor's degree in finance or accounting and a minimum of 3+ years of management experience. The position is 100% onsite and will require someone to live in the Knoxville or surrounding areas. For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview