Manager, Accounts Receivable & Collections (Director of R.O.C.)

Manager, Accounts Receivable & Collections (Director of R.O.C.)

YMCA OF METROPOLITAN DALLAS - 5.0

Coppell, TX Job Details Full-time $78,000 - $87,000 a year 2 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Electronic fund transfers Team leadership Bank transfers Credit card payment processing Supervising experience Full Job Description At the YMCA, we strengthen communities through youth development, healthy living, and social responsibility. The Accounts Receivable & Collections Manager supports this mission by ensuring strong, efficient revenue processes that enable access to programs and services. This position leads collections for membership, childcare, and program receivables, with a focus on resolving declined credit card transactions, ACH/bank draft returns, and chargebacks. Managing a team of six, this role is responsible for improving cash collections, reducing delinquency, and enhancing the member experience through process improvement and automation. Key Responsibilities Leadership & Team Management Lead, coach, and develop a team of six A/R and collections professionals Set expectations, monitor performance, and drive accountability Foster a collaborative, service-oriented, and improvement-focused team culture Collections Strategy & Execution Oversee collections efforts related to: Membership dues (recurring billing) Youth programs, including afterschool childcare Credit card declines and ACH/bank draft rejections Develop strategies to improve recovery rates while maintaining respectful, member-focused communication. Ensure timely follow-up on failed payments to minimize service disruption and revenue loss. Identify root causes of payment failures (e.g., expired cards, insufficient funds) and recommend solutions. Process Improvement & Automation Evaluate current billing and collections workflows across membership and program revenue streams. Drive automation initiatives, including: Automated payment retry schedules Proactive member notifications for failed payments Self-service payment update tools Partner with IT and third-party payment processors to enhance system capabilities. Standardize processes across branches/programs to ensure consistency and scalability. Reporting & Analytics Monitor and report on key metrics, including: Membership and program A/R aging Recovery rates on rejected payments Payment failure rates and causes Develop dashboards and insights to support Finance leadership and operational decision-making. Use data to recommend policy or process changes that improve collections outcomes. Member Experience & Mission Alignment Ensure collections practices reflect the YMCA's mission and commitment to community service. Balance firmness in collections with sensitivity to families facing financial hardship. Bachelor's degree in Finance, Accounting, Business, or related field (or equivalent experience 7+ years of experience in accounts receivable and/or collections. 5+ years of experience managing or supervising a team. Experience with recurring billing environments (e.g., memberships, tuition, subscription services). Hands-on experience with credit card and ACH/bank draft processing and rejections. Preferred Experience in nonprofit organizations, membership-based businesses, or community programs. Experience leading automation or process improvement initiatives. Knowledge of billing systems used in membership/program management. The YMCA offers a competitive benefits package designed to support your overall well-being, including: Medical, dental, and vision coverage Retirement plan with employer contribution Generous paid time off and holidays Complimentary YMCA membership Opportunities for professional growth and development