Head of Shared Services Lead

Head of d Services Lead at Robert Half Head of d Services Lead at Robert Half in Dulles, Virginia Posted in about 21 hours ago.

Type:

full-time

Job Description:

Head of d Services Position Summary We are seeking a dynamic d Services Leader to build scale and oversee our end-to-end transactional accounting functions, including revenue operations, billing, collections, and accounts payable. This role will drive process standardization, operational efficiency, and internal controls while delivering high-quality service to internal and external stakeholders. Key Responsibilities Lead and manage shared services functions including revenue accounting support, billing, collections, and accounts payable. Ensure accurate and timely invoicing, cash application, collections, vendor management and payments, and month end reconciliations Oversee month-end close activities related to AR, revenue, and AP Monitor key KPIs (DSO, billing accuracy, cash application timings, invoice cycle times, response to customers, write-off bad debt, number of credit notes etc.) and drive performance improvements Design, standardize, and continuously improve end-to-end processes across order-to-cash and procure-to-pay Identify automation opportunities and lead system implementations or enhancements Build out best in class procedures and accounting policies that align with the business (revenue recognition standards, regulatory requirements, etc.) Build in internal controls and support audit activities Partner with technical accounting on revenue-related matters as needed Collaborate with FP&A, sales ops, and procurement to resolve issues and improve cross-functional workflows Act as a key escalation point for complex billing, collections, or vendor issues Provide insights and reporting to senior leadership Build, develop, and mentor a high-performing shared services team Establish clear roles, responsibilities, and performance expectations Foster a service-oriented, accountable, and collaborative culture Qualifications Bachelor's degree in Accounting, Finance, or related field (CPA preferred) 10+ years of progressive accounting experience, including leadership of shared services or transactional teams Strong knowledge of revenue processes, billing, collections, and accounts payable Experience with ERP systems and process automation / integration Proven track record of process improvement and transformation initiatives Excellent leadership, communication, and stakeholder management skills Experience in a scaling organizations Data-driven mindset with strong analytical capabilities