Quality & Services Administrator

Quality and Services Administrator Full-time Monday-Friday 8:00-4:30 This is a professional position, which involves administrative and investigatory duties primarily as a support to Friendship Community's Compliance Department.

BASIC FUNCTION

To ensure that Friendship Community adheres to the State's Requirements regarding the timely and sufficient management of incidents and to assure that quality and documentation standards meet FC and State Regulations.

ACCOUNTABILITY

The Quality and Services Administrator is accountable to the Director of Operations

RESPONSIBILITY

The essential functions include, but are not limited to, the following: 1. Promote Friendship Community's Mission, Vision, and Values with a professional and positive attitude as a Team Member and representative of the organization. 2. Maintain confidentiality. 3. Oversee the implementation, training, and utilization of Tabula Pro (EHR). Review incident reports submitted into Tabula Pro and make proper notification to the Operations Team. 4. Obtain and maintain Quality Management certification. 5. Oversee the Quality Management Process, including QA&I. 6. Obtain and maintain Certified Investigator certification. 7. Conduct investigations of incidents in a timely and thorough manner. 8. Enter timely, detailed incident reports into the Enterprise Incident Management system. 9. Schedule and lead quarterly Certified Investigation Peer Reviews. 10. Exercise a competent understanding of the 6100 and 6400 regulations. 11. Oversee and provide support throughout the Self-Assessment process. 12. Provide technical guidance to the Team as necessary. 13. Serve on various committees as requested. 14. Maintain timely communication among all departments and with external entities as required. 15. Comply with FC's Privacy Policy Statement based on HIPAA