Servicing Quality Control Auditor

Servicing Quality Control Auditor Western Alliance Bancorporation $92,000.00 - $114,000.00 dental insurance, tuition assistance, 401(k) United States, Texas, Dallas 15950 Dallas Parkway (Show on map) May 07, 2026

Job Title:

Servicing Quality Control Auditor Location:

TX - Dallas/Irving What you'll do: As a Servicing Quality Control Auditor, you will review, test, and analyze information, reports or data to determine if the applicable process is in compliance with internal policy or regulations. You will assist by performing transactional testing of various loan servicing functions performed by AmeriHome's contracted servicing vendor, including but not limited to researching consumer complaints. Conduct quality control reviews of Servicing vendor, which requires knowledge and understanding of servicer's actions during the servicing "life-events" of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs. Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers. Alert appropriate management levels and internal departments to problems identified during routine quality control reviews. Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties. What you'll need: 2+ years of related experience in audit, compliance, risk management or quality control in loan servicing or similar field. High school diploma required; Bachelor's degree in related field preferred. Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate understanding of MS Office. Intermediate ability to foster and build relationships to achieve a common goal. Intermediate speaking and writing communication skills.

Compensation:

Salary range for new hires is generally $92,000.00 - $114,000.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation