ADAS Training & Performance Lead (California Market)

ADAS Training & Performance Lead (California Market) San Leandro, CA Job Details Full-time $105,000 - $130,000 a year 1 day ago Benefits Mileage reimbursement Stock options Health savings account Paid holidays Disability insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Qualifications ADAS Estimating software Customer communication Customer relationship building Client onboarding Customer retention Auto estimating Field service Process optimization Workflow management (operations management method) Software implementation Process improvement Mid-level Customer inquiry handling Automotive calibration Technical solutions implementation Key Performance Indicators Driver's License Team management Driving Training & development OEM Automotive diagnostics Escalation handling Leadership Repair estimation Software training Communication skills Performance evaluation Full Job Description The company Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance carriers. Kinetic's service hubs and intake centers ensure accurate calibration, rapid turnaround, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has financial backing from top-tier investors, including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto. The role The ADAS Training & Performance Lead plays a critical role in enabling the success of collision repair centers by providing expert training on ADAS calibration identification, proper documentation for insurance reimbursement, and workflow optimization. This individual may also oversee and support a team of ADAS Field Support Specialists, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories. Success in this role requires a blend of technical expertise, customer relationship management, and a passion for driving operational excellence within the automotive service and repair industry. Responsibilities Build and maintain strong relationships to improve customer retention and customer service Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards Support pre- and post-scan processing for key accounts Manage and coach ADAS Field Support team members to achieve customer growth, retention, and satisfaction targets Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams Monitor performance metrics to identify training needs and process improvements Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately Lead customer onboarding and ensure successful implementation of Kinetic's calibration and software solutions Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends Required qualifications Experience working with automotive repair estimating software, such as CCC and Mitchell Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities Leadership experience or team management background (ideal, though not a requirement) Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed Valid driver's license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check Benefits Competitive salary and incentive stock options (ISOs) Health, dental, vision, life, and disability insurance 401(k) plan with company match Health savings account (HSA) available with company contribution Flexible spending accounts (FSAs) Paid vacation and holidays Mileage reimbursement Ongoing training and professional development opportunities Join us! Join the Kinetic team and drive the adoption of ADAS calibration solutions that enhance vehicle safety and reduce administrative friction for customers. If you are passionate about making a positive impact in the automotive industry, we want to hear from you! We offer competitive compensation, comprehensive benefits, and regular career-growth opportunities. If you meet the qualifications for this position and would like to join our team, please submit your resume for consideration. The pay range for this role is: 105,000 - 130,000 USD per year(CA)