Auto Body Shop Operations Manager

Auto Body Shop Operations Manager Hansford's Hail and Dent Repair Colorado Springs, CO Job Details Full-time $75,000 - $100,000 a year 11 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Spanish Customer communication English Auto service management Driver's License Attention to detail Estimating for automotive body repair Process management Dealership experience Mechanical knowledge Full Job Description Auto Body Shop Operations Manager / Estimator Hansford's Hail & Dent Repair is a growing auto body and hail repair shop in Colorado Springs. We specialize in hail damage repair, paintless dent repair, insurance claims, dealership work, and body shop/collision-related repairs. We are continuing to grow into a more complete repair facility and are looking for the right person to help lead daily operations. We are seeking an experienced Auto Body Shop Operations Manager / Estimator who can become a strong number two for ownership. This person will help manage the front office, customers, insurance claims, estimates, supplements, scheduling, technicians, dealership accounts, and overall shop flow. This is a key leadership position for someone who has real experience in the auto body, collision, dealership service, estimating, or insurance repair world. We need someone who can stay calm under pressure, communicate clearly, lead technicians, solve problems, and keep vehicles moving through the repair process. We are not looking for someone who just wants a desk job. We are looking for someone who wants to help build and lead a growing company. Responsibilities Manage daily shop operations, workflow, scheduling, and production priorities. Write, review, and manage estimates, supplements, repair orders, authorizations, and insurance documentation. Communicate with customers, insurance companies, adjusters, dealerships, vendors, and technicians. Help manage customer check-ins, check-outs, damage photos, claim documentation, and repair files. Oversee hail repair, PDR, body repair, parts replacement, sublet repairs, glass, scans, R&I, and related repair processes. Keep vehicles moving through the repair process and prevent delays, missed steps, or forgotten jobs. Coordinate parts, sublet body/paint work, glass, mechanical work, and outside vendor repairs. Help maintain quality control before vehicles are delivered. Support and lead technicians and support staff in a busy shop environment. Assist with dealership accounts, wholesale repair programs, and wholetail hail repair processes. Help build and improve SOPs, documentation, procedures, and accountability systems. Help identify staffing needs, including R&I technicians, production support, subcontractors, and future hires. Help maintain a clean, professional, organized, and customer-friendly shop environment. Work directly with ownership to improve profitability, production, customer satisfaction, and long-term growth. Qualifications Minimum 3 years of experience in auto body, collision repair, dealership service, estimating, insurance claims, service advising, or shop management strongly preferred. Prior experience as an estimator, production manager, service manager, body shop manager, or dealership service/repair leader is preferred. Experience with CCC or other estimating/shop management software is strongly preferred. Strong understanding of insurance claims, supplements, repair documentation, parts, labor operations, and repair workflow. Ability to lead people, solve problems, and make good decisions under pressure. Strong communication skills with customers, technicians, insurance adjusters, dealerships, and vendors. Highly organized and able to manage multiple vehicles, customers, claims, and priorities at the same time. Comfortable working in a fast-paced shop during hail season. Bilingual English/Spanish strongly preferred but not required. Mechanical knowledge, R&I experience, parts knowledge, or hands-on shop experience is a plus. Must be dependable, professional, detail-oriented, and able to follow through without constant supervision. Must have a valid driver's license. Schedule Full-time position. Standard shop hours are currently Monday-Friday, approximately 9:00 AM-5:00 PM, but this role may require adjusted hours during busy hail season. Preferred schedule may be closer to 8:00 AM-5:00 PM or 9:00 AM-6:00 PM depending on shop needs, customer volume, and the candidate's strengths. Seasonal overtime or extended hours may be needed during major hail events. Compensation $75,000-$100,000 per year depending on experience, ability, and performance. Performance bonus opportunities available for the right candidate. Why Join Us Hansford's is a family-owned repair shop with a strong reputation in Colorado Springs and a growing presence in hail repair, insurance work, dealership relationships, wholesale repair, and body shop services. We have a unique facility, strong customer experience, growing dealership programs, and multiple paths for future expansion. We are working toward building a highly organized, high-performing repair company that can grow beyond a traditional small shop. This is a great opportunity for someone who wants to be a major part of a growing company, help build systems, lead people, and grow into a larger leadership role over time.

Pay:

$75,000.00 - $100,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance Application Question(s): How many years of experience do you have in auto body, collision repair, dealership service, estimating, insurance claims, or shop management? Have you written or managed auto body estimates or supplements? If yes, what software have you used? Have you used CCC? If yes, how comfortable are you with it? Have you worked directly with insurance adjusters and customers during the repair process? Have you managed technicians, production flow, repair scheduling, or shop workflow before? Are you comfortable handling upset customers, claim delays, insurance issues, and multiple repair files at the same time? Are you bilingual in English and Spanish? What compensation range are you looking for? This role requires managing multiple vehicles, customers, insurance claims, and technicians at the same time. Briefly describe how you stay organized under pressure. Why are you interested in helping run a growing body shop/hail repair business instead of just taking a normal service/estimating job?

Work Location:

In person