Virtual Auto Damage Adjuster, Total Loss

What to Expect Tesla is seeking a skilled an experienced Auto Damage Adjuster to join our growing Total Loss team. This role specializes in evaluating and settling vehicles determined to be total losses, ensuring accurate assessments and efficient resolution following Tesla repair and insurance procedures. The ideal candidate will have a minimum of 1 year's experience in auto damage estimating, proficiency in estimating software, and familiarity with insurance industry practices. What You'll Do Conduct virtual auto damage assessments and supplements for total loss vehicles using customer or body shop-provided photos Communicate regularly and proactively with customers, providing timely status update on their claims until resolution Complete detailed estimates and settle vehicles deemed total losses in accordance with company guidelines Assess and calculate Actual Cash Value (ACV) for total loss vehicles using standardized valuation tools Negotiate with auto repair facilities and insurance providers to finalize total loss settlements Collaborate with underwriting teams to identify and report fraud indicators or risk concerns Maintain compliance with Tesla's claims procedures and industry regulations for total loss documentation What You'll Bring 1+ years' experience as an auto damage adjuster with an insurance company or as a body shop writer Experience with major estimating software Effective organizational and communication skills Ability to complete work individually or in a team atmosphere Ability to travel to repair facilities for onsite inspections and other in-person tasks as needed Driver's license required Property and Casualty (P&C) adjuster's license in the state of domicile, plus non-resident adjuster's licenses in all other states where required—or the ability to obtain them within 60 days of starting Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.