Certified Collision Network Manager Auburn Hills,

Back Certified Collision Network Manager#2016090 Auburn Hills, Michigan, United StatesApply X Facebook LinkedIn Email Copy Job Description Mopar Certified Collision Network ManagerThe Mopar Certified Collision Network Manager is responsible for developing, supporting, and growing the Mopar Certified Collision Network by recruiting and onboarding qualified collision repair facilities, ensuring ongoing program compliance, and driving performance in customer experience, repair quality, and business results. This role serves as the primary field liaison between Stellantis/Mopar, participating collision centers, dealerships, and key industry partners.

Key Responsibilities:

Recruit, evaluate, and onboard collision repair facilities to participate in the Mopar Certified Collision Network, aligning candidates to network standards and market coverage needs.

Lead program implementation at new and existing locations, including kickoff meetings, requirements walkthroughs, and launch readiness validation.

Conduct routine site visits (in-person/virtual) to assess compliance with network standards (equipment, tooling, training, OEM repair procedures, brand presentation, and administrative requirements).Partner with collision center leadership to improve KPIs such as cycle time, estimate accuracy/supplements, repair quality, safety, CSI/NPS, parts usage, and program adherence.

Develop corrective action plans for non-compliance, track progress to closure, and escalate issues as needed.

Serve as the primary point of contact for network members-answer questions, provide guidance, and connect shops to available resources, vendors, and training.

Coordinate with dealerships, field operations, and internal stakeholders to support referral flow, program awareness, and consistent customer experience.

Support marketing and communications efforts, including program updates, best-practice sharing, and participation in regional events.

Maintain accurate program records, visit reports, compliance documentation, and pipeline tracking in designated systems/CRMs.

Analyze market and network performance data to identify trends, opportunities, and risks; recommend actions to improve network health and coverage.

Promote and reinforce OEM repair standards and safe repair practices, including use of OEM procedures, proper calibration/ADAS awareness, and appropriate documentation.

Manage relationships with third-party auditors, training providers, and vendors as applicable to the program. Location(s) 1000 Chrysler Drive, Auburn Hills, Michigan 48326,

United States Requirements Basic Qualifications:

Bachelor's degree in business, automotive technology, or related field, or equivalent relevant experience.

A minimum of 8 years of experience in collision repair operations, OEM/DRP program management, field operations, or related automotive industry roles.

Demonstrated understanding of collision repair processes (estimating, structural repair, refinishing, parts procurement, and quality control).Working knowledge of OEM repair procedures and the importance of documentation and compliance.

Experience coaching businesses on performance improvement and change management.

Proficiency with CRM/reporting tools and Microsoft Office (Excel, PowerPoint, Word, Teams).

Knowledge, Skills, and Abilities:

Strong consultative communication skills with the ability to influence without direct authority.

Ability to assess operational performance, identify root causes, and translate findings into practical action plans.

Knowledge of common collision estimating platforms and repair documentation practices (platforms may vary by market).Comfort presenting to small and large groups (shop leadership, dealer personnel, regional teams).Highly organized with strong follow-through, time management, and territory planning skills.

Analytical mindset; able to interpret KPI dashboards and develop insights and recommendations.

Professionalism and discretion when handling sensitive business information. Employment Type Full-time Stellantis At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Additional Job Posting Information Our Benefits - Designed with You in MindComprehensive Health & Well-being CoverageFrom your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings PlansWe help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don't contributeIncome Protection & Insurance OptionsBenefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease ProgramEligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building BenefitWe proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and... For full info follow application link. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.