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Job Description
Insurance Central Review Analyst Driven Brands - 2.5 Charlotte, NC Job Details Full-time $48,500 - $86,600 a year 10 hours ago Benefits Paid holidays Health insurance Paid time off Qualifications Managing customer accounts Estimating software Customer communication Customer relationship building Email customer support Verification of automotive repairs Account maintenance Auto painting Appraisal review Spreadsheets Coaching Client inquiry handling Performance feedback (performance evaluation method) Mid-level Auto service management Estimating software for insurance claims CCC One Compliance monitoring Phone customer support Computer-aided vehicle damage estimating Customer relationship management Conflict management Document quality checks Mitchell Estimating 1 year Order processing Estimating for automotive body repair Email support
Full Job Description Company:
Driven Brands Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things. Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together. Performance matters. We take pride in it. We own it. We show up for one another and for our communities. Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION
Insurance Central Review Analyst Remote - working Pacific time Driven Brands is seeking an Insurance Central Review Analyst to provide timely support to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. The Central Review Analyst's primary goal is to review estimates and take action to ensure quality of the estimate and quality of the overall repair. You will process customer orders, bills, and accounts, as well as applications for service, maintenance, and termination. This role will report to the Director of Central Review. What you'll
Drive :
Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files. Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc. Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention. Improve store profitability and ARO. Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities, and deliver a high-quality work product. Demonstrate an understanding of professional and industry standards and practices. Think independently and solve problems in a results-driven, team-oriented environment. Demonstrate excellent verbal and written communications skills. What you'll
Bring :
Minimum of 2 years' automotive appraisal experience preferred and/or experience as technician, painter, or manager in an auto body shop. 1-2 years' experience as an insurance re-inspector or desk reviewer preferred. Experience with the CCC One/ADXE/Mitchell estimating platform. Ability to self-manage workload. Experience working in Microsoft Excel. Strong customer service as well as relationship & conflict management skills. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. #LI-AS1 #DBCORP #
REMOTE Position Location:
Texas Compensation Range:
$48,500.00 - $86,600.00
Compensation Frequency:
Annual Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com Get early access to 50% of your earned wages at any time through our myFlexPay program.
