Mechanical Claims Analyst

Mechanical Claims Specialist (Automotive)

Location:

Remote/Hybrid (Training required onsite)

Schedule:

Full-time, must be flexible (occasional Saturdays required) Position Overview Are you an experienced automotive technician or mechanic ready to step off the shop floor and into a professional office environment? We are seeking a Mechanical Claims Specialist to join our growing customer support team. In this role, you'll leverage your hands-on mechanical expertise to evaluate automotive warranty claims, guide customers and repair facilities through the claims process, and provide clear, accurate decisions on coverage. This is an excellent opportunity to transition into a less physically demanding role while continuing to use your technical knowledge in a meaningful way. Key Responsibilities Evaluate and process mechanical warranty claims using your automotive knowledge Review repair requests and determine approval, denial, or next steps based on coverage guidelines Communicate with dealerships, repair facilities, and vehicle owners via phone and email Explain claim decisions clearly to customers, ensuring understanding and satisfaction Guide customers through the claims process, including how to obtain repair estimates Maintain detailed, accurate documentation of all claim activity in internal systems Deliver exceptional customer service by actively listening, problem-solving, and showing empathy Collaborate with team members and leadership to maintain consistent, high-quality service Call Types You'll Handle Dealerships calling to confirm if repairs are covered under warranty Vehicle owners seeking clarification on approved or denied claims Customers needing guidance on next steps for diagnosing and repairing vehicle issues Required Qualifications Minimum 3+ years of automotive mechanic or related experience Strong understanding of vehicle systems, diagnostics, and repair processes Ability to clearly explain technical concepts to both technical and non-technical audiences Proven customer service experience with the ability to handle complex or escalated situations Strong verbal communication skills and professional phone presence Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously Detail-oriented with strong organizational and problem-solving abilities High school diploma or GED required Preferred Qualifications ASE Certification Experience with claims processing or warranty administration Familiarity with labor guide systems such as AllData or Mitchell Experience using diagnostic scan tools Bilingual (English/Spanish) Work Environment & Requirements Remote or hybrid work environment after training Required 2-week onsite training (travel required) Must have a quiet workspace and reliable high-speed internet Fast-paced call center environment with a mix of phone and email communication What We're Looking For A mechanic ready to transition into a customer-focused, office-based career A strong communicator who can blend technical knowledge with customer service A self-starter who is reliable, detail-oriented, and adaptable Someone who enjoys problem-solving and helping customers navigate complex situations Experience Level Entry to Mid-Level (based on automotive experience) Job Type & Location This is a Contract position based out of Deerfield Beach, FL. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Deerfield Beach,FL.

Application Deadline This position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.