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Salary Not Available Market Branch Manager II:
Yucca Valley and 29 Palms
Frontwave Credit Union
Occupation:
Financial Managers
Location:
Yucca Valley, CA - 92284
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift
Posted:
06/22/2026
Positions available: 1
Source:
CalJOBS
Web Site:
CalJOBS
Onsite /
Remote:
Work onsite all of the time
Updated:
06/23/2026
Expires:
08/21/2026
Job #: 19858441
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window. Work Onsite
Full Time Education
Bachelor's Degree Experience
84 Month(s) Age
18 and up Schedule
Full Time Job Type
Regular Duration
Permanent Employment Hours
40 Hours Per Week Shift
Day Shift Public Transit
Available Benefits
Job Description
Help for Job Description. Opens a new window. The Market Branch Manager II oversees the branch experience at multiple branches. Builds a service and sales culture centered on making members financial dreams come true. Maintains sound operations through compliance to security policies. Coach, mentor, train and lead branch management and branch staff to align with the organization's core competencies of one team. The Branch Manager II will spend 50% of their time dedicated to business development and community efforts outside of the branch while 40% of their time will be dedicated to lobby management, coaching, deepening member relationships, and providing sales and service techniques. The remaining 10% will be conducting various branch operational duties as outlined below.
About Frontwave Credit Union:
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.
What's In It For You:
Competitive pay, 401k matching, mortgage and auto discounts.
9-27 days of PTO per year (based on tenure), VTO and 11 paid holidays.
Affordable medical, dental, vision health plans, and Flexible Spending Account.
Employee Assistance Program with a variety of services.
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
Culture of excellence and continuous improvement.
We strive to be the best place you've ever worked!
Essential Duties and Responsibilities:
Includes the following non-inclusive key categories. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures. Sales through Service
Consistently meets or exceeds Sales and Service metrics at all branches
Deepen member relationships by utilizing consultative service skills
Oversee new product onboarding to ensure satisfaction and retention
Provide a consistent member experience during all aspect of the branches functionalities
Coaching
Daily observation with immediate feedback (mini-coaching)
Set, create, and execute personalized Action Plans to assist in constant employee progression. This includes identifying training needs, conducting pre and post training activities to ensure that learning has occurred, and/or write corrective action plans.
Provide opportunities for branch management and branch employees to grow through progressive responsibility and delegation
Coaches teams in handling escalations and manage conflict resolution with goal of achieving a positive outcome
Direct monthly branch staff meetings and conduct consistent daily huddles
Meets on a regular basis with the branch management and branch employees to identify, coach, develop, motivate and support employees so that they can provide exceptional member service to every member.
Conducts monthly one-on-one meetings to review KPIs, loan pipeline and any operational or compliance issues.
Membership Development
Weekly business development efforts to drive new membership and increase market share
Internal and external relationship building and networking to create referral sources
Partners with Military and Community Relations department to develop ongoing business development and community relations plan to support credit union goals
Professionally represents the credit union at community meetings, Chamber functions, and special events
An active leader in the Community, representing Frontwave's philanthropic efforts
May conduct financial classes for the benefit of educating the members and resolving problems
Conveys a positive image of the credit union
Branch Operations
Oversee Staffing of branches including: hiring, scheduling, and branch coverage at multiple branch locations
Ensure branch soundness and security is maintained at all times. This includes audit efforts, cash management, and loss prevention
Maintain an awareness of branch expenditures and resources
Provides weekly and monthly branch reporting to Directors
Ensure branch staff is knowledgeable and trained in handling regulatory/compliance policies and procedures and meets regularly to enforce
Consistently leads by example and follows the Retail Operations Guide and Retail Operations Service Standards
Branch Management
Manages all branch management employees and branch staff in accordance with credit union employee handbook, policies, and applicable laws
Schedules, prepares, and conducts employment interviews and recommends personnel for hire following standard hiring procedures.
Provide timely and fair communication and feedback to branch management and branch staff, through coaching, counseling, meetings, and appraising
Reviews, adjusts and approves time sheets for biweekly payroll processing
Organizes, prepares, and conducts training sessions on credit union policies and procedures
Motivates staff using incentives, themes, and promotional methods.
Assigns duties and organizes cross-training of jobs
Acts as a liaison with staff members to resolve conflicts
Promotes proper training, resources and coaching to all branch management and employees to motivate them to become strong culture carriers and collaborators between all external and internal members.
Credit Union's Strategic Goals
Responsible for ensuring that all branch activities are in complete alignment with Frontwave's strategic priorities and objectives Promotes an environment within the branch to meet monthly projected goals
Works on special projects requiring extensive knowledge of credit union policies and procedures as directed by the VP of Retail Experience or Director of Branch Experience Education and/or
Experience:
Bachelor's Degree (B.S.) or equivalent from four-year college or technical school in relevant major; or a minimum of seven years' experience in a credit union or similar financial institution with a minimum of five years in a management position; or equivalent combination of education and experience.
Supervisory Responsibilities:
Manages one or more subordinate branch management employees (branch manager, assistant manager and/or branch supervisor) who may supervise a total of up to 30 employees in the Branch. Is responsible for the overall direction, coordination, and evaluation of this unit.
Salary Range:
$106,069.03 - $159,103.54 Frontwave Credit Union
Is a Private Sector employer with 22 locations
https://www.frontwavecu.com/
Company Profile:
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 14 branches with 87,000 members and manage over $900 million in assets. At Frontwave Credit Union our Mission is to make financial dreams come true. We are focused on creating consumer solutions, through innovative products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology. Did Not Disclose Number of Employees Connect with
Frontwave Credit Union Other Local Jobs from Frontwave Credit Union
Help for Other Local Jobs from. Opens a new window. Personal Banker (Universal Service Representative): 29 Palms
Frontwave Credit Union Twentynine Palms, CA Securities, Commodities, and Financial Services Sales Agents
Regular
Preferred Employer 1 week ago
As a Universal Service Representative you are responsible for performing a wide variety of responsibilities related to all teller and USR I functions, including processing deposits, withdrawals, loan payments, new accounts and loans. Balances daily transactions and verifies cash totals. If you enjoy helping people and have experience working in a financial institution, this job is for you! About Frontwave Credit Union Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.
What's In It For You:
Competitive pay, 401k matching, mortgage and auto discounts. 9-27 days of PTO per year (based on tenure), VTO and 10 paid holidays. Affordable medical, dental, vision health plans, and Flexible Spending Account. Employee Assistance Program with a variety of services. Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year. Culture of excellence and continuous improvement. We strive to be the best place you've ever worked!
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures. Processes routine transactions such as deposits, withdrawals, transfers, issuing cashier's checks, etc. Opens new memberships, all ownerships.
Adds/removes joint owners on existing memberships. Interviews potential and existing members to determine appropriate products and services to meet their financial needs. Actively cross-sells additional products and services to meet member needs. Originates and funds unsecured loans (credit card and personal loans/lines). Communicates loan decisions. Performs follow-up calls to new and existing members to ensure member satisfaction, answer any questions. Answers IRA questions and performs IRA contributions and distributions. Demonstrates knowledgeable in providing information and demonstrating alternate delivery channels for member usage including by not limited to: frontwavecu.com, Online banking, EStatements, Mobile Deposits, Bill Pay, P2P, Remote Transfers, Express Line, etc. Serves as a support to new Universal Service Representatives. Participates in end-of-day branch balancing process. Demonstrates the ability to be flexible and prioritize workflow. Balances, fills, audits ATM/CDM/Recycler as needed Maintains cash vault Instant issues debit cards Education and/or
Experience:
High School Diploma or general education degree (GED). One year financial institution experience in a Teller or similar role with an emphasis on accurate cash handling.
Physical Demands:
Member facing positions at our all branches may require standing. An adequate number of suitable seats shall be placed in reasonable proximity to the work area and employees shall be permitted to use such seats when it does not interfere with the performance of their duties.