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Branch Manager
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SERENITY HOME HEALTHCARE, INC.
Waukegan, IL (In Person)
$53,040 Salary, Full-Time
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Job Description
Branch Manager Serenity Home Healthcare, Inc. The Branch Manager is an expert in the administration of home care agencies and has an in-depth understanding of the laws and regulations of caregiving. This role is responsible for the management and direction of a growing branch of Serenity. Responsibilities Oversees the payment of rent, purchasing of supplies and maintenance of the office Administer the upkeep and time-keeping of the company car Manages the upkeep of relevant business licenses Responsible for the managing of personnel, including performance management, recruitment, onboarding, training, dismissal Compiles weekly and monthly reports on key performance indicators to be submitted to the agency liaison Resolves escalated client and caregiver complaints as needed Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements Maintains positive relationships with case managers to build and maintain client base Advertises , markets , and promotes growth campaigns to offer services to local healthcare organizations Implements and interprets service and operational policies, ensuring compliance within state/federal/ local and company guidelines Ensures the confidentiality of private information for clients and caregivers Facilitates weekly team meetings and Establishes weekly and monthly goals for the agency Oversee recruitment initiatives and coordinate with recruitment supervisors Attends marketing meetings and participates in marketing endeavors as need be Receives reports from supervisory field visits and monitors completion of visits Observes the time keeping of employees and verifies time in case of missed punches Communicates the need for upcoming positions and personnel in advance Responsible for overall performance of the location Requirements Bachelor's Degree Preferred Bilingual Spanish (speak, read and write) Five years of experience in Home Healthcare, Homecare, Caregiving or similar field 2-3 years of managerial or supervisory experience within the homecare setting 24hrs Online Caregiverlist training certificate Basic computer proficiency and familiarity with the Microsoft Suite Strong attention to detail and documentation Excellent written and verbal communication skills. Superb organizational skills and self-management skills Excellent Leadership and people skills Initiative and drive to see a project through and the company's success. Valid driver's license, current auto insurance, and a clean driving record.