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Branch Manager, AVP Retail Banking

Job

Lowell Five

Haverhill, MA (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 6/16/2026

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Job Description

Jobs › Haverhill, MA › Branch Manager, AVP Retail Banking Lowell Five Branch Manager, AVP Retail Banking Haverhill, MA Apply Responsibilities\ Business Development\
  • Conducts business development calls both independently and part of a team to acquire new personal and business banking relationships to promote growth within the local marketplace; responds to inquiries and follows up on information requests in a timely manner.\
  • Proactively engages with customers to deepen existing relationships and strengthen partnerships throughout the organization, optimizes relationship growth management by scheduling regular reviews with customers.\
  • Recognizes commercial lending and cash management opportunities within existing customer base; creates and fosters a successful relationship with the commercial lending and business banking teams.\
  • Utilizes and promotes the usage of Salesforce (CRM); compiles, reviews and analyzes data to outline growth strategies.\
  • Maintains a strong working knowledge of Bank products and services, the Banks brand standards and value proposition, as well as industry trends and developments that may impact lending, deposits, or customer needs.\ Bank Operations & Customer Experience\
  • Manages vault, orders money and monitors cash flow to ensure proper levels are met; verifies currency deliveries and shipments and processes night deposit when needed.\
  • Oversees ATM to ensure adequate cash and supplies and troubleshooting when needed.\
  • Advises mortgage applicants and maintains licensure under specific NMLS guidelines.\
  • Acts as a resource to staff and customers for digital banking solutions and assists with onboarding and troubleshooting as necessary.\
  • Ensures customers receive exceptional service, resolving any problems or complaints in a timely manner.\
  • Maintains effective communication and information sharing across departments; identifies opportunities to improve communication and implement enhancements where appropriate.\
  • Completes periodic reports for account maintenance, compliance, auditing, etc.\
  • Manages branch staffing schedule, including timecard management, and delegates work to create and maintain efficiency and productivity.\
  • Oversees the maintenance of their physical branch office, including security cameras, alarms and vaults, outside grounds and building, and office equipment, including contact for regular preventative maintenance and emergency repairs.\ Professional Development\
  • Provides recognition to individuals and teams in support of the Banks strategic goals.\
  • Trains and coaches staff on best practices to foster an advisory culture and to create a path for growth and success.\
  • Prepares and delivers performance evaluations, makes compensation recommendations, and aids with goal setting to develop staff.\
  • Resolves routine personnel problems.\
  • Collaborates with Human Resources with respect to hiring decisions.\ Requirements\
  • Bachelors degree in business or finance, or equivalent experience strongly preferred.\
  • Minimum of 3 years management experience and proven leadership capabilities required, preferably in a retail banking environment.\
  • Advanced knowledge of bank products and services as well as policies and procedures\
  • Strong advisory skills with the ability to coach team in support of daily performance and behavioral expectations.\
  • Ability to communicate professionally, both in writing and verbally\
  • Strong working knowledge of computer programs and applications, including Microsoft Office Suite, Fiserv DNA, Q2 or related digital banking solution (user/administrator), Salesforce (or related CRM), and Synergy strongly preferred; comfort level with cash recycler and discriminator a plus\
  • Must be able to work both opening and closing hours as the branch schedule requires; flexibility in work schedule and at times, location\ For full job description, please email Laura.
Marshall@masshirelowellcc.com. Active Filters Branch Manager, AVP Retail Banking Haverhill, MA Clear All Apply

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