General Manager I

General Manager I Welcome!

The General Manager I is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.

Location:

1573 Tilco Dr, Suite 6, Frederick, MD 21704

Key Responsibilities:

Schedule daily/weekly crew work, confirm kitted materials and tools.

Conduct job plans and pre-job briefings, covering steps, hazards, tools, hold points, and evidence expectations.

Verify access/lockout points in MOPs (as applicable) and confirm zero-energy checks w required.

Inspect completed work-mounting, labeling, cable management, test logs, photo evidence.

Lead root cause analysis on repeated rework or extended durations; implement corrective steps.

Manage local spares crib and coordinate repair/returns of failed parts.

Maintain accurate drawings and site notes after field changes.

Coordinate customer communication for planned service windows and follow-ups.

Develop apprentices through task progression and checklists.

Track site KPIs (ETA adnce, first-time-fix, backlog age) and act.

Qualifications:

Bachelor's degree in Business, Finance, Marketing, or a related field; MBA strongly preferred.7-10+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry.

Proven success managing sales operations with full accountability for revenue, margins, and P&L performance.

Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management.

Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment.

Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings.

Proficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools.

Strategic, analytical, and operationally focused with strong executive communication skills.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities Why Join Us?

Service Experts is a national leader in HVAC, Plumbing, and Electrical services, known for innovation, customer focus, and operational excellence. As General Manager of Sales, you will help shape our sales culture, expand market share, and ensure ethical, profitable growth across our Centers. This is a career-defining opportunity for a dynamic leader ready to make a lasting impact.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisitionserviceexperts