Branch Manager

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively - not just a few stockholders. Our credit union promotes a "People helping People" philosophy and culture; a culture where we serve people, not profit. We are searching for a Branch Relationship Manager for our Richmond Branch location. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the "People helping People" philosophy. Position Purpose Build strong member connections, drive sales of credit union products and ensures member satisfaction by understanding financial needs, offering personalized solutions, resolving issues, and fostering loyalty, while also leading/supporting branch teams and meeting financial targets.

Job Responsibilities:

Member Relationship Management:

Develop and nurture long-term relationships with existing and new members. Conduct needs assessments, provide tailored financial advice, and offer personalized solutions to meet member goals.

Sales & Business Development:

Identify new business opportunities, and actively seeking new members, cross-sell credit union products (loans, accounts, investments), and achieve branch sales targets.

Financial Advisory:

Manage the branch's budget and control expenses. Analyze financial performance, prepare reports, and forecast financial needs for the future.

Customer Service relation:

Resolve complex member issues, address inquiries promptly, and ensure a high level of member satisfaction.

Branch Operations management:

Manage the day-to-day activities of the branch to ensure smooth and efficient functioning. Collaborate with branch staff, ensure operational efficiency, and maintain compliance with policies and procedures industry regulations, and applicable laws. Identify and mitigate potential risks.

Staff supervision:

Recruit, train, and manage branch team members, which includes setting performance goals, conducting monthly one on one meetings, and providing coaching and motivation.

Reporting & Analysis:

Track sales metrics, maintain client records, and report on performance to management.

Community engagement:

Promote the company's brand by maintaining a positive, visible presence in the local community.

Essential Skills:

Strong communication, interpersonal, and negotiation skills. Sales acumen and ability to drive business growth. Deep knowledge of banking products, services, and industry trends. Problem-solving and conflict resolution abilities. Leadership and team-building abilities.

Equal Opportunity Employer Job Type:

Full-time Pay:

From $59,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person