Branch Manager

The Detroit Lakes Branch Manager is responsible for the overall performance, safety, and customer satisfaction of the Detroit Lakes branch. This role leads day-to-day operations including warehouse, delivery drivers, counter sales, and facility oversight while ensuring compliance with company policies and applicable regulations (OSHA, DOT). The Branch Manager is a hands-on leader who drives profitable growth, maintains strong customer relationships, develops employees, and ensures a safe, efficient, and well-organized operation tailored to the needs of the local market. Key Responsibilities Operational Leadership Oversee all branch operations, including warehouse management, delivery operations, counter sales, and facility maintenance. Ensure inventory accuracy, efficient warehouse layout, and effective product flow to support customer demand. Identify operational issues, trends, and opportunities; take timely and practical corrective action. Ensure adherence to company policies, procedures, and operational standards. Manage branch expenses and resources in a cost-effective manner. Team Leadership & Development Hire, onboard, train, and retain branch employees. Delegate responsibility appropriately while remaining engaged in day-to-day operations. Coach, mentor, and develop team members through regular feedback and performance management. Partner with Learning & Development to ensure required training is completed and maintained. Foster a positive, accountable, and customer-focused team culture. Customer Service & Relationships Maintain strong relationships with customers by ensuring prompt, accurate, and professional service. Address customer concerns and issues promptly and professionally. Support sales efforts by ensuring the branch is staffed, stocked, and organized to meet customer needs. Represent the company professionally within the Detroit Lakes community. Safety, Compliance & Security Maintain full compliance with OSHA, DOT, and company safety requirements. Conduct regular safety meetings and reinforce a culture of safety. Inspect equipment, vehicles, and work areas for safety risks. Take immediate corrective action on unsafe conditions or behaviors. Ensure security procedures are followed to protect employees, inventory, and company assets. Communication & Planning Communicate effectively with employees, customers, and company leadership. Provide timely updates on operational issues, staffing needs, and branch performance. Plan staffing, schedules, and workloads to meet business demands without overtime risk when possible. Education High school diploma or GED required. Bachelor's degree in supply chain management, business, or a related field preferred, or equivalent industry experience. Experience Minimum of 2 years in a leadership or supervisory role within warehouse distribution; 4+ years preferred. Prior experience in warehouse and delivery operations required. Proven experience leading, coaching, and developing employees. Experience working with warehouse management systems. Knowledge of OSHA and DOT regulations. Experience managing delivery drivers is strongly preferred. Background in plumbing and/or HVAC distribution is a plus. Physical & Work Environment Regular presence in the warehouse and yard is required. Must be able to lift up to 50 pounds and safely operate or oversee warehouse equipment. Combination of office, warehouse, and outdoor work in varying weather conditions. Equal Employment Opportunity & Employment Disclaimer We are an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, status with regard to public assistance, or any other characteristic protected by applicable federal, state, or local law. We provide reasonable accommodation to qualified individuals with disabilities and for pregnancy-related conditions as required by law