Center Manager - 143

Center Manager - 143 GREASE

MONKEY INTERNATIONAL - 3.1

Cary, NC Job Details Full-time 1 day ago Qualifications Cost management Employee onboarding Vehicle inspections Community engagement Maintenance inventory management Strategic management Customer relationship building Sales management Safety inspections for hazard identification Workflow management (operations management method) Safety regulations Facilities management Identifying new business opportunities Achieving automotive sales targets Cost control Client relationship development Auto service management 3 years Fleet management Administrative experience High school diploma or GED Team development Hiring Schedule management Key Performance Indicators Business development Overseeing compliance functions Decision making Financial control management Implementation of OSHA safety standards Profit & Loss statement Recruiting Equipment maintenance Achieving sales targets Senior level Onboarding process management POS systems Profit and loss analysis Retail management Leadership Implementing cost-saving initiatives Team motivation (leadership skill) Communication skills Staffing management Technical Proficiency Marketing Overseeing training Health and safety training programs Customer complaint resolution Staff development Full Job Description Role Overview The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business—balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development. You operate with an owner's mindset, ensuring the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation. Key Responsibilities Customer Experience & Sales Performance Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency Build lasting relationships with customers and local fleet accounts to drive repeat business Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation Operational Excellence & Financial Performance Own and manage the center's Profit & Loss (P&L), including revenue, labor, and operating expenses Control costs across labor, parts, inventory, and overall shop expenses Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies Execute scheduling, reporting, and administrative tasks with precision using company systems Team Leadership & Culture Lead from the front—actively working alongside your team in daily operations Build, coach, and develop a high-performing team of service technicians and leaders Create a culture rooted in accountability, teamwork, safety, and customer obsession Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination Ensure all team members are trained, certified, and technically proficient Establish clear expectations, performance standards, and development plans Safety, Compliance & Facility Management Champion a safety-first environment—ensuring strict adherence to OSHA and company safety standards Conduct regular safety training, inspections, and enforce compliance across all operations Ensure all equipment and service areas are properly maintained, functional, and safe Monitor and protect company assets, customer vehicles, and facility security Maintain compliance with all local, state, and federal regulations Community & Business Growth Build strong relationships within the local community to drive awareness and business growth Partner with leadership on marketing initiatives and local promotions Identify opportunities to grow the business through innovation, partnerships, and operational improvements Qualifications High school diploma or equivalent required; 3+ years of people leadership experience; automotive or service retail management preferred Strong understanding of P&L management, cost control, and revenue growth strategies Proven track record of achieving or exceeding sales and operational KPIs Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar) Comfortable using POS systems, scheduling tools, and standard business software Strong business acumen, problem-solving ability, and decision-making skills Profile Owner mentality—you think beyond the task and focus on outcomes Hands-on leadership style with a willingness to step into any role High energy, results-driven, and solutions-oriented Ability to adapt quickly in a fast-paced, ever-changing environment Strong communication skills with the ability to motivate and influence others Commitment to integrity, safety, and doing right by the customer and team Work Environment & Physical Requirements Ability to stand, walk, bend, and move throughout the service center for extended periods Comfortable working in a fast-paced, physically active environment Ability to lift up to 20 pounds Availability to work weekends and evenings hours based on business needs, expecting to spend around 50 hours per week on site Qualifications High school diploma or equivalent required; 3+ years of people leadership experience; automotive or service retail management preferred Strong understanding of P&L management, cost control, and revenue growth strategies Proven track record of achieving or exceeding sales and operational KPIs Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar) Comfortable using POS systems, scheduling tools, and standard business software Strong business acumen, problem-solving ability, and decision-making skills