Assistant Branch Mgr - Pahrump

Provides friendly, professional, confidential and effective assistance to Members assuring a positive experience and minimizing wait time. Performs the responsibilities of the Branch Manager during his/her absence. Assists the Branch Manager in all duties and functions of the branch staff. Works with the Branch Manager to plan, manage, direct, organize and control the operational activities and employees of the branch, including cross selling, member service, quality, safety and security control. Assists the Branch Manager to ensure objectives are attained, plans fulfilled, and member service delivery is professional and efficient. Monitors and observes employee performance, demeanor, technical accuracy, sales and service efforts, and conformity to policy and procedure. Coaches floating staff and the staff they are assigned to oversee as needed, providing feedback and coaching, and assisting with one on ones and development. Possesses knowledge of the products and services offered by CCCU, including mortgages, consumer loans, checking and savings accounts, money market accounts, trusts, account ownerships, and bonds. Performs transactions in accordance with CCCU Branch Authority Limits. Balances cash drawer daily to assure accuracy in transactions. Produces quality work efficiently and free from errors. Research, troubleshoot and resolve Member inquiries. Applies advanced knowledge and logic to all activities and Member interactions and creates solutions that are in the best interests of Members. Provides member service in accordance with CCCU standards. Works to establish and deepen relationships with Members so CCCU is the Members first choice when a financial decision is made. Consistently attains goals as set by Management. Follows guidelines and policies such as Bank Secrecy Act, Patriot Act, Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z, intended to limit risk and exposure for the organization and its members. Types of risk include fraudulent transactions, account fraud or mishandling, compliance with policies, security guidelines and the organization's reputation.

SUPERVISORY RESPONSIBILITIES

Acts in the capacity of the Branch Manager in their absence. Carries out supervisory responsibilities in accordance with credit union policies and applicable law. Human Resource responsibilities include, but are not limited to: Interviewing, selecting, orienting, and training employees. Assigning and directing work, scheduling, motivating, and coaching staff. Verifying employee time records, reviewing and evaluating performance, rewarding, and disciplining employees. Prepares branch schedule for assigned staff for a variety of work shifts, ensuring that breaks and meals are taken, and staffing is kept at appropriate levels. Lead, coach, develop and supervise staff including taking proactive measures to ensure that assigned staff are meeting performance expectations. Provides leadership and supervises branch daily activities. Regularly schedules and conducts department meetings to inform employees of credit union goals, promotions, products, services, activities and to encourage participation and open communication. Ensures all assigned employees are trained and adhere to all BSA, AML and CIP policies and procedures. Communicates with employees and Members, answering questions, addressing complaints, and resolving situations while using good judgment to protect credit union interests. Communications may involve motivating, influencing, educating and/or advising others on significant matters. Ensures the safety and security of employees and credit union equipment and property, including cleanliness, proper maintenance and safe work practices. Ensures branch certifications are completed in a timely manner.

EDUCATION, EXPERIENCE AND QUALIFICATION REQUIREMENTS

High School diploma or equivalent Knowledge of branch operational activities and practices, typically acquired from three years of increasingly responsible experience within a financial institution

CERTIFICATES, LICENSES AND REGISTRATIONS

Ability to obtain a valid driver's license and provide proof of insurance Ability to obtain a Nevada State Notary License and bonding