Branch Manager

Branch Manager Modern Builders Supply•3.2 Cleveland, OH Job Details 3 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Employee relationship building High school diploma or GED Full Job Description Are you looking for a rewarding career opportunity with significant growth potential? Join Team MBS•a progressive Midwest Building Products Distributor! As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more. Twenty-seven locations and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be "

SIMPLY THE BEST.

" As a Branch Manager, your primary role will be to supervise the day to day operations of our Cleveland branch servicing builders and contractors as well as providing hands-on customer service and sales direction by implementing corporate initiatives to achieve both personal and corporate goals. Essential Functions of Position Direct customer service specialists to provide a high level of customer service Direct warehouse/driver staff to provide speedy, efficient, and accurate service to customer base Insure outside sales representatives are implementing company directives Assist with dispatch responsibilities Assist with inventory control responsibilities Implement company operational directives, company policies and procedures Enforce employee compliance with corporate HR policies, procedures and guidelines Hire, train, manage and develop branch team Communicate accountability and performance expectations of branch team Process payroll to corporate office Process and approve invoices for payment to A/P Generate weekly reports for Executive review Perform other duties as assigned A successful Branch Manager candidate must be career-oriented, highly motivated, possess strong leadership skills, and have the ability to solve problems quickly and effectively.

Knowledge, Skills, and Abilities Knowledge of:

Business and management principles and practices Products and a basic knowledge of sales and customer service principles Computer programs such as MS Office•Word, Outlook, Excel, Power Point, and Internet Explorer Skilled in: Strong verbal and written communication skills, including the ability to communicate to different functions of the organization with the appropriate level of detail Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times Customer service•manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken Efficient problem-solving and conflict resolution Time management, prioritization and organization Ability to: Understand customer needs by determining what is a true measure of satisfaction to that customer Build a strong team and develop positive, effecting working relationships among team members Provide specific and timely coaching and feedback to the team that helps ensure operational excellence as well as individual performance of a team member Assume a leadership role, enforce accountability while also motivating the team Learn in a fast paced and friendly environment

Other Characteristics:

High school diploma or equivalency, a four year college business degree preferred Minimum of three years management experience Minimum of three years of progressive work experience in a customer service environment

Why Join Our Team:

Competitive salary with bonus opportunities Paid weekly via direct deposit Medical, dental, vision, disability insurance, and life insurance 401k with Company match Paid vacation, personal time, holidays Employee discount Company issued cell phone

Hours:

M-F 7:30 AM•4:00 PM, periodic Saturdays from 8:00 AM to 12:00 PM during peak business season recblid gwnmvr5oiuw3nez0xm129u963l05vo