Branch Manager

Branch Manager Handy Rents Cleveland, OH Job Details Full-time 14 hours ago Benefits Paid parental leave AD&D insurance Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave 401(k) 6% Match Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Teamwork Management Coaching Team development Hiring Driver's License Change management support (employee development activity) Leadership Team motivation (leadership skill) Stakeholder relationship building Team building Full Job Description Branch Manager Handy Rents - Northeast Ohio Full-Time | Leadership Opportunity | Competitive Compensation & Benefits •Pay based on experience•Lead People. Build Systems. Drive Results. Handy Rents is a growing, family-owned equipment rental company serving Northeast Ohio since 1963. With multiple locations and continued expansion, we're seeking a Branch Operations Manager who enjoys leading people, building strong teams, improving operations, and driving business results. This role is ideal for a leader who enjoys creating accountability, developing employees, improving processes, and helping a team achieve its full potential. Success in this position comes from leading through others—not simply doing the work yourself. You will have the opportunity to make a meaningful impact on branch performance while helping shape the future of a growing organization. What You'll Do Lead and Develop People Recruit, coach, and develop a team of rental coordinators, drivers, mechanics, and yard personnel. Conduct regular coaching conversations and performance discussions. Build a culture of accountability, teamwork, and continuous improvement. Develop future leaders within the organization. Ensure company standards and core values are consistently upheld. Drive Branch Performance Take ownership of branch revenue, profitability, utilization, customer satisfaction, and operational performance. Monitor key performance indicators and implement action plans to improve results. Manage labor expenses, staffing levels, scheduling, and operational budgets. Support sales growth through exceptional customer service and strong team execution. Improve Operations Identify opportunities to improve efficiency, communication, and workflow. Lead implementation of new processes and company initiatives. Collaborate with other branches and departments to improve company-wide performance. Ensure equipment readiness, maintenance standards, safety procedures, and fleet appearance are consistently achieved. Deliver an Exceptional Customer Experience Build strong relationships with customers and employees. Resolve issues professionally and promptly. Ensure the branch consistently delivers a high level of service and professionalism. Success in This Role Requires A genuine interest in coaching, developing, and leading people. The ability to hold team members accountable while maintaining positive working relationships. Confidence making decisions and taking ownership of outcomes. Strong communication and leadership skills. A willingness to embrace change and lead others through change. The ability to balance operational details with broader business objectives. A team-first mindset and a desire to help others succeed. What We're Looking For 1+ years of leadership experience in equipment rental, tool rental, contractor supply, construction materials, industrial distribution, heavy equipment, building products, or a closely related industry. Strong understanding of equipment utilization, fleet management, dispatching, service operations, inventory management, and customer service. Proven experience leading and developing employees. Strong organizational and problem-solving abilities. Experience managing performance, accountability, and team development. Ability to analyze branch performance and implement improvements. Strong communication and interpersonal skills. Mechanical aptitude or equipment industry experience is beneficial but not required. Valid driver's license. The Ideal Candidate You enjoy developing people as much as improving processes. You understand that long-term success comes from building strong teams, creating accountability, and helping others grow. Rather than solving every problem yourself, you build systems, develop people, and create an environment where the entire team succeeds. You are comfortable making decisions, addressing challenges directly, and taking ownership of branch results. Schedule Monday through Friday Typical schedule: 7:00 AM - 5:00 PM Rotating Saturdays Expected workweek: 45-50 hours Compensation & Benefits Competitive compensation based on experience Performance bonus opportunities Paid time off and paid holidays Paid parental leave Medical, dental, and vision benefits Company-sponsored 401(k) with 6% dollar-for-dollar match Company-paid AD&D insurance Employee rental and retail discounts Uniform program Career advancement opportunities within a growing organization About Handy Rents Handy Rents is a family-owned tool and equipment rental company serving contractors, municipalities, businesses, and homeowners throughout Northeast Ohio. Since 1963, we've built our reputation on providing solutions, exceptional service, and quality equipment. As we continue to grow, we're looking for leaders who want to make a meaningful impact and help shape the future of our company.

Our Core Values YES Positivity Teamwork Do The Right Thing Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person