Assistant Branch Manager

Legal Entity:

Honda Federal Credit Union Business Unit:

Honda Federal Credit Union Department:

MCB Division:

1

CU Work Location:

Honda Federal Credit Union

• Marysville, OH Echo Dr.

Location Shift:

1st

Workstyle:

100%

Onsite Career Level:

3

Job Grade:

Exempt-1 Job Purpose The Assistant Branch Supervisor is responsible for the branch production and leadership in all areas of operations, member service, business development and lending, to ensure our members receive a high level of service while ensuring that all business, regulatory, and production requirements are met. The Assistant Branch Supervisor is responsible for running a single-person branch office, providing support to Branch Supervisors as needed, and developing and executing their offices' strategic plan and business objectives. Key Accountabilities Member Service

• Ensure all branch staff can assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting or processing a loan application, and completing IRA documents etc Sales
• Build and maintain an environment where staff are evaluating members' needs and cross selling products and services to meet those needs, in turn reaching the branch sales goals as well as their individual sales goals Support Branch Staff
• Assist Branch staff with questions that arise from daily interaction with members. Train and Develop staff so that they can be successful in their goals Technical and Analytical Skills
• Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies in order to reinforce knowledge with staff, and able to multitask Communicate effectively with the Branch Manager on all aspects relating to the branch, whether member or staff related while representing HFCU in a professional manner to all internal and external customers, business partners, community and Honda Companies with a high degree of business ethics Support Branch Manager with strategy to ensure all branch and individual goals and metrics are met Support Branch Manager to ensure all HFCU internal controls, policies and procedures are followed and maintained Qualifications, Experience, and Skills High School Diploma or GED Bachelor's degree in business, Finance, or other related field is preferred Credit Union or professional designations are preferred Minimum of three years of experience in a financial institution Minimum of one year in a supervisory position Commitment to quality and strong member-centric perspective Self-motivation including willingness to assist others and sound decision making skills Professionalism within oral and written communication skills Consumer lending experience Strong organizational skills while handling multiple Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.