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Branch Manager - Mentor
Job
Wolff Bros. Supply, Inc.
Mentor, OH (In Person)
Full-Time
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Job Description
Wolff Bros. Supply, Inc. is one of the largest independent Plumbing, Electrical, and HVAC distributors in the U.S. We're looking for a highly engaged, hands-on Branch Manager to lead our Mentor branc h. This is not a sit-back-and-direct role. This is a roll up your sleeves and run the day to day. The Branch Manager operates as a player-coach, actively working the counter, supporting customers, and leading a small, cross-trained team across sales, warehouse, and operations. What You'll Do Own the Branch Serve as the on-site leader with full accountability for daily operations, performance, and results Open and close the branch and maintain a consistent leadership presence across the floor, warehouse, and customer interactions Ensure seamless execution across inside sales, counter, fulfillment, and deliveries Drive Customer Growth Personally manage and grow the branch's top customer relationships Identify opportunities to expand share of wallet, improve retention, and increase profitability Partner with regional sales and marketing to drive local initiatives, events, and promotions Lead Operations & Financial Discipline Partner with the Regional Manager on inventory strategy, product mix, and stock levels to optimize margin and availability Maintain accurate and compliant cash handling, deposits, and receivables processes Ensure branch standards for merchandising, displays, and vendor programs are executed consistently Maintain a safe, organized, and professional facility Develop the Team Hire, train, coach, and develop a small, high-performing team Build cross-training and redundancy to ensure operational continuity Set clear expectations, provide regular feedback, and model strong leadership behaviors Foster a culture of accountability, engagement, and customer focus Be the Local Expert Build deep product knowledge (especially HVAC) and serve as a go-to resource for both customers and team members Troubleshoot customer needs and provide practical, timely solutions Partner Across the Business with HR, IT, Marketing, Finance Collaborate with HR on employee relations and team development Coordinate with IT and facilities to resolve equipment and building needs Ensure adherence to company policies and procedures What Success Looks Like Consistent revenue growth and margin performance Strong, loyal top-customer base Engaged, cross-trained, and reliable team Smooth day-to-day execution with minimal disruption Clean, safe, and well-merchandised branch environment What You Bring Bachelor's degree or equivalent experience in distribution or related field Proven experience in a hands-on branch, counter, or inside sales environment Demonstrated ability to directly manage and grow key customer accounts Strong product knowledge in HVAC, electrical, or plumbing (HVAC preferred) Experience leading and developing small teams Comfort working across sales, operations, and customer service simultaneously Strong communication, organization, and self-prioritization skills Working knowledge of business systems, computers, and web-based tools Physical Requirements Regular standing, walking, and use of hands and arms Occasional climbing, balancing, stooping, kneeling, or crawling Ability to lift up to 50 lbs regularly and up to 80 lbs occasionally Visual requirements include close, distance, and peripheral vision Ready to Apply?